Complaint Review: Lark United
Lark United I ordered a customized 6x12ft enclosed cargo trailer on 18 April 2013, as of Saturday, 22 June 2013, the trailer has not been produced. douglas Georgia
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On 18 April 2013, I ordered a slightly customized 6x12 enclosed cargo trailer from www.trailershowroom.com, dealing with Chris, sales representative 3. A $1400 sales deposit was required for the $5,000.00 trailer.
As of Saturday, 22 June 2013, more than nine weeks later, there is no trailer to be had.
Repeated calls to the sales force at trailer showroom ends with the suggestion to contact Mike Jordan at Lark United where the trailer should be available in two-to-three weeks after order placement.
Almost each call to Lark has been responded to with a non-committal, nearly arguementative response, and the alusion that Lark is too busy to make calls out, show I should continue to call back on the trailer's status.
18 April, the order was placed.
20 May, Lark still had not ordered the axles.
22 June, I again reached out to Mike Jordan, Lark United, and left a voice message.
At The Trailer Show Room, each trailer is custom built to your specifications right here in the USA. Once your order is placed and processed, construction of your trailer begins immediately. Because your trailer is "made to order" and because our salespeople work on a commission basis and are immediately compensated for their work, your deposit amount is considered to be non-refundable. Once your custom trailer's frame has been welded or at our discretion is beyond that point in the production process you are legally obligated to pay the remaining balance due on the trailer once it is complete. We only state this because we have had a few incidents over the years where customers waited until they were contacted and told that their trailer was complete to tell us that their situation had changed and that they either no longer needed a trailer or that their financial situation no longer allowed them to pay for their trailer. We are sympathetic to those situations but the reality is that by that point we have invested a great deal of our time and funds in your trailer. Because it is a custom trailer and because we are not a "trailer lot" (we are factory direct to the public) it isn't likely that we will be able to sell it to another customer in a reasonable time period, if ever, depending on the extent of the customization.
910-524-1415 (Chris - Sales Associate)
877-45-TRAILER (Toll Free)
Date: Thursday, May 16, 2013 14:15 PM
Subject: Re: Trailer order confirmation sheet
Senior Sales Associate
Date: Wednesday, April 17, 2013 10:45 AM
Subject: Trailer order confirmation sheet
Please open the file attachment to view and print your order confirmation sheet.
You will also be receiving a signed copy of the order confirmation sheet along with the credit card stub for your deposit amount in the mail.
NOTE: Your total is $25.00 more than shown on your website order sheet because you selected the narrow axle modification for single axle trailers. The modification for tandem axle trailers is $25.00 more. By the way, thank you for your service. I’m a veteran myself and my son is currently serving in the Air Force.
IMPORTANT NOTE: Please review the attached order confirmation sheet carefully. If there is any optional equipment missing from the sheet or if an optional equipment placement description is not correct please call or email us and make us aware of the discrepancy immediately. The production department will use this document to manufacture your trailer. It is your responsibility as the customer to review this document and inform us of any necessary corrections within 24 hours of your order being placed. The frame of your trailer will in most cases already be welded in less than 24 hours but the optional equipment will not yet have been installed within that time period. Waiting longer than 24 hours to inform us of needed corrections may result in our inability to make the correction due to the fact that the trailer may have progressed beyond the point in production of being able to change the specific option in question. Please do not rely on “I told the representative” one thing or another when it comes to these type issues. Please don’t rely on “I emailed the representative and he/she told me this or that in an email” for these type issues. Our representatives try to be as efficient as they can but like you, they’re only human. They deal with hundreds of customers every week and like all of us they may make a mistake from time to time. The production department will build the trailer based on the instructions and the options listed on this sheet. In the unlikely event that there is a discrepancy we can not be held responsible for inaccuracies that are not reported to us by the customer prior to production. Please understand that any manufacturing time frame that you were given by our representatives is only a best guess estimate based on what the production department tells us at the time your order is placed. Custom manufacturing is not the same as buying something off the shelf. Any one of a thousand things can happen to either speed up or slow down the manufacturing process. We always try to meet customer requested time frames but as with any manufacturing operation we can not absolutely guarantee specific completion dates.
This report was posted on Ripoff Report on 06/22/2013 11:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/lark-united/douglas-georgia/lark-united-i-ordered-a-customized-6x12ft-enclosed-cargo-trailer-on-18-april-2013-as-of-1061260. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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