Lifelock Deceptive miles offer with American Airlines Internet

ON 11/26/2015 I signed for a Lifelock Plan protection and paid $98.90 for the annual service. I was promised 25000 miles to be posted on 01/27/2016 in my American Airlines account, I sent two emails and now they say I have to contact American Airlines. I think this is a deceptive offer and I remember that when I enrolled I asked all kinds of question to the enrollment agent. I think people should know about my experience with the miles offer from Lifelock and American Airlines.