Complaint Review: Lion DVDs - Internet Internet
- Lion DVDs Internet United States of America
- Phone:
- Web: http://www.liondvds.com
- Category: Cameras & Video
Lion DVDs LionDVDs Selling pirated dvds on the internet and advertising them as new dvds , Internet
*Consumer Comment: This can be tough...
I ordered 4 dvds from their website. All Disney movies for my kids. It took 3 weeks to receive them and when I did they were bootleg copies on DVD-Rs. I tried contacting them and they will not respond. I paid with PayPal and they claim that since I received a product that they can't do anything. It apparently doesn't matter if you get ripped off after using their service. I advise everyone NOT to order from LionDVD and I suggest you don't use PayPal since they really provide less protection then just giving your credit card number for processing.
This report was posted on Ripoff Report on 05/20/2010 07:00 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lion-dvds/internet/lion-dvds-liondvds-selling-pirated-dvds-on-the-internet-and-advertising-them-as-new-dvds-605496. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
This can be tough...
AUTHOR: Ronny g - (USA)
SUBMITTED: Thursday, May 20, 2010
Buying DVD's online from an unknown source is risky business so I left a few tips on how, but you are probably better off using Netflex or the like to save money and avoid risk. As far as paypal taking responsibility, they generally do not issue any protection with DVD sales and this is not known by everyone. They only offer protection on items like DVDs if you do not reciece it, once you recieve the item and/or the seller provides confirmation, it gets tough for recourse.
However, I left info on a possible way to win the case, at least by someone who has. Also, on items that are high risk like DVDs from an unknown source, you should still use paypal if you insist on buying DVDs this way because you DO NOT want to give out your credit card numbers EVER, but you can use a credit card WITH paypal, and then have a charge back/dispute option through the credit card company, as WELL as identity/account protection.
Hope the following info I have provided can help you and others who consider buying DVDs from an unknown source online, there is a right way, and a wrong way..it is a lot more involved then just paying and crossing your fingers it is not a bootleg, and expecting easy recourse.
"Recently I was looking to purchase a Lion King DVD. I was browsing and it was very difficult to filter the bootleg DVD's with the real DVD's.
When I finally came across a listing for the Platinum Version which I was looking for I snatched it up at a cheap price (Disney Platinum DVD's are the most sought after Disney DVD's). I compared the UPC listed in the auction to the real thing so I assumed I was safe.
A few days later I get the DVD and to my surprise it was definitely a bootleg. I took a digital picture of the DVD and a picture of the UPC and filed a chargeback with Paypal.
Obviously the seller furnished the delivery confirmation receipt and tracking number which shows I received the DVD.
Contrary to popular belief where paypal makes a decision without any thought, I still won my case.
I furnished every bit of evidence including pictures, the seller's stated UPC code in their auction and a picture of the actual DVD he sent me.
I won my case and received my money back despite him furnishing a confirmation number and the seller with a high rating is no longer a registered user on eBay.
So there's several points to this story.
-When buying DVD's always compare the UPC Codes (if the wrong one is sent, you will win your Paypal case)
-When purchasing a DVD and the seller says "this is not a bootleg" do not trust the writing. Go by the UPC code.
-When filing a claim with paypal, make sure you submit all the evidence the first time around. Paypal is very swift and the give you a yes or no decision. You want to make sure with the 1 chance you get, you nail it. Take pictures if you need to and document everything."
Online tips
Bootleg sellers often use suspicious terms or phrases in the "shipping and packaging" section of their listings. Watch for phrases that refer to repackaging of the disk. Specifically look for some common bootlegger terms, including "import edition", "single-disk edition", "Will ship in sleeve to save on shipping cost", and "Cover may differ from stock photo".
Evaluate the seller. Ask yourself if this seller is a legitimate source.
When purchasing online, most sites have features that enable buyers to review a seller's feedback. Avoid sellers who keep their feedback private. These sellers definitely are waving a big red flag. Most likely they're hiding negative feedback. Ask the seller about the authenticity of the DVD, and if you don't receive a response, move along. Legitimate sellers will respond to any questions, use their own photos and show their feedback.
Verify the seller's location. Many pirated DVDS originate in China, Malaysia, Hong Kong and Taiwan, where copyright laws are more lax. Watch for DVDs that claim to be "imports" or an "Asian version." Also watch for the terms "imported from Hong Kong" or "imported from Taiwan" anywhere on the DVD cover or in the item listing when buying online.
Check the region code. DVDs claiming to work on any DVD player most likely are a sham. A large portion of bootlegs are produced as "region free" or "region 0" format to accelerate worldwide distribution. Look for this when searching online. The bootleggers see this as a selling point because they can mass produce the DVDs in one country and then sell them globally. DVDs that claim to have a region 1 code usually are legitimate.
Check the DVD format and specifics. Most official DVD releases are made in DVD 9. This refers to the layering and storage capacity of the disc. Watch for counterfeit DVDs that advertise on the cover that they're made in DVD 9. Legitimate DVDs do not advertise this fact because it considered industry standard. DVD piraters will advertise this fact to differentiate themselves from lower-quality bootlegs.
Check for an authenticity guarantee and a return policy. Truthful sellers don't have a problem offering guarantees. Most legitimate sellers state the authenticity of a DVD in the listing. Surprisingly, most shady sellers won't flat-out lie in their listings. They instead will opt not to include clear promises regarding the DVD's authenticity. Most legitimate sellers offer some kind of return policy if the DVD is found not to be authentic, so make sure to check for one.
Trust your senses, alert the authorities.


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