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Report: #1249643

Complaint Review: Live Right Nutrient - Scottsdale, AZ

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  • Reported By: sing2bme — Las Vegas Nevada USA
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  • Live Right Nutrient 8902 E. Via Linda, Ste. 110-64 Scottsdale, AZ , USA

Live Right Nutrient, Perfect Skin On June 18th I received an email advertisement for Topical Vitiman C eyecream. I went to the website to order it and it said for a limited time they would send a sample for $4.95. I didn't receive the product until July 15th. I did not see anything about having to cancel within 17 days or I'd be enrolled in an auto ship program and charged $89.95 per month. When I called the number on their website I was on hold for 30 minutes each time I called (2x) and then disconnected. I found another phone number to call and called on August 11th after receiving an email saying that my next shipment had shipped and I was being charged $89.95. The person I spoke with told me to call back on the 19th when I received the order and they would send me a return slip to return the shipment and I would be taken off the auto ship and refunded once they received the product back. I was told to call the same number, which I did, only to be told that I was calling the wrong number and given another number. I had to call 4 times to get all of the correct information and was hung up on several times after asking to speak with a supervisor and when the person(s) I was speaking with did not answer my questions. I was given an address to return the products to, but when I received an email with the RMA number there was a different address. After the 4th call I finally got the full story. Not only was I charged $89.95 for the 2nd shipment BUT I was charged $89.95 for the first / sample shipment as well! This is a SCAM and I am reporting them to the BBB and posting this on every social media outlet I can find! Their website says they are located in Scottsdale, AZ, but the address I was given to return the items is in Savannah, GA. Scottsdale, AZ AZ & GA

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On June 18th I received an email advertisement for Topical Vitiman C eyecream. I went to the website to order it and it said for a limited time they would send a sample for $4.95. I didn't receive the product until July 15th. I did not see anything about having to cancel within 17 days or I'd be enrolled in an auto ship program and charged $89.95 per month. When I called the number on their website I was on hold for 30 minutes each time I called (2x) and then disconnected. I found another phone number to call and called on August 11th after receiving an email saying that my next shipment had shipped and I was being charged $89.95. The person I spoke with told me to call back on the 19th when I received the order and they would send me a return slip to return the shipment and I would be taken off the auto ship and refunded once they received the product back. I was told to call the same number, which I did, only to be told that I was calling the wrong number and given another number. I had to call 4 times to get all of the correct information and was hung up on several times after asking to speak with a supervisor and when the person(s) I was speaking with did not answer my questions. I was given an address to return the products to, but when I received an email with the RMA number there was a different address. After the 4th call I finally got the full story. Not only was I charged $89.95 for the 2nd shipment BUT I was charged $89.95 for the first / sample shipment as well! This is a SCAM and I am reporting them to the BBB and posting this on every social media outlet I can find! Their website says they are located in Scottsdale, AZ, but the address I was given to return the items is in Savannah, GA.

This report was posted on Ripoff Report on 08/19/2015 05:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/live-right-nutrient/scottsdale-az-85258/live-right-nutrient-perfect-skin-on-june-18th-i-received-an-email-advertisement-for-topi-1249643. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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