Complaint Review: L&L Travel Enterprises, Inc. - New York New York
- L&L Travel Enterprises, Inc. 87 Bowery #201 New York, New York USA
- Phone: +1 212-334-4222
- Web: http://www.lltours.com/home.html
- Category: Hotel
L&L Travel Enterprises, Inc. This travel agency lied to us about the quality of the hotels we would stay at during our 3-day tour to Niagara Falls, Pennsylvania and Washington DC. It was mentioned that we would stay in hotels such as Holiday Inn but that was not the case. On the second night the hotel room we had to stay at was dirty, filthy and was stinging. The windows were sealed and the filter of the air condition was dirty. We could not breathe and the towels were used and dirty as well as the bath tub and the toilet. After 3 hours of waiting, complaining to the travel guide and threatening we finally got a better room. The only reason they finally changed our room was because we threatened them that we would report this to the police. We were tired and exhausted and all the other travellers could not stay so long to wait. We could not stay in such kind of rooms and since we paid for different quality of rooms we expected that a solution should have been found. This travel agency lies about the hotel rooms and they have contracts with much lower category hotels. People should know about this and this company if it doesn't change its policy, should be closed down. New York New York
The travel agency lied about the quality of the hotel rooms we would stay and was not willing to find a better room, which would be clean, neat, not smelly and decent. What they advertise that the overnight stay is arranged at hotels such as Holiday Inn is a lie. If we didn't insist, shout, threaten and report this problem, they would not do anything. It is definitely not a serious company, client oriented but wants to make money without taking care of their customers.
This report was posted on Ripoff Report on 08/19/2017 10:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ll-travel-enterprises-inc/new-york-new-york-10002/ll-travel-enterprises-inc-this-travel-agency-lied-to-us-about-the-quality-of-the-hotel-1394078. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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