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Report: #1476536

Complaint Review: LUMA Premium Hair Co - NJ New Jersey

  • Submitted:
  • Updated:
  • Reported By: Nicjr — Oakland California United States
  • Author Confirmed What's this?
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  • LUMA Premium Hair Co NJ, New Jersey United States

LUMA Premium Hair Co lumahairco luma premium hair company LUMA Hair lumahair lumacustomer@gmail.com Vietnamese Deep Curly East Asian Kinky Curly LUMA Premium Hair Collection Poor "East Asain" Kinky Curly. + Company exposed my personal info on Youtube NJ New Jersey

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This was my initial review on a Youtubers page although cleaned up a bit

I purchased the Asain Kinky Curly hair for $244 I think ( used a Youtubers $50 off). So before purchasing, I noticed the arrival timeframe was 7-10 days, so I was like omg yes!! A black girl hair company with high-quality hair!! However... I purchased the hair last Friday... And I think it was shipped on Sunday ( Monday in China) that alarmed me.. I was like what in the ALIExpress!!

So yesterday, the hair arrived... I'm nervous because it was in a shoe box!! I was like omggg!! This reads big warehouse, all selling the same crappy, but some are labeling it Melanin Doll Hair and others are labeling it White Label Hair (which I've tried both and both had horrid hair) So I bleached the hair and it still looks great, but here's the thing... When it first came, it looked like raw hair with no luster.. ( like the Youtubers install) like my natural hair ( yes, they say their hair is steamed to make it kinky curly) but after I washed it, it had a shine to it. Much like Aliexpress hair.

Before I washed it, it had those natural beautiful coils to it, however, after I washed it  you'll see it looks identical to Ali Express hair https://drive.google.com/open?id=1WnP83vNHq5ZmqM6DRh_C2fUVcSLMeSmt

With ALiexpress hair, you at least get 4 weeks of curly beautiful hair before it starts matting. With this hair, it kept tangling on my hair stylist during the install. It was very low-quality hair that was steamed.. Usually, companies opt for high-quality hair then steam it to minimize matting.

I pinged the company, and their response was not great because they clearly don't care about selling me wack hair for $244 and having me buy more hair from another company at $290, not to mention two installs for $125 each.

They also intentionally posted my personal info on Youtube in a malice manner so inputting info in their website is not safe.

 

This report was posted on Ripoff Report on 04/04/2019 01:59 PM and is a permanent record located here: https://www.ripoffreport.com/report/luma-premium-hair/nj-new-jersey-mpany-deep-1476536. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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