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Report: #1243393

Complaint Review: Lumare Skin Care - Santa Ana California

  • Submitted:
  • Updated:
  • Reported By: Haley Stafford — St Francis Wisconsin USA
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  • Lumare Skin Care 3760 W McFadden Ave #B602, Santa Ana, California USA

Lumare Skin Care "free 30 say supply" not free, must cancel within 14 days, but no number given to cancel Santa Ana California

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I ordered a "free" 30 day supply of their skin cream for only $5.95 shipping and handling. I agreed to pay $5.95 shipping and handling. I received the "serum" with no return information and no shipping info at all, just the bottle in a box. I was then charged $98.71 two weeks later and when I called to complain that it was supposed to be free, they said that I agreed to a "trial" of the serum. If I did not like the product, I could return it unopened with the first two weeks and they would not charge me for the serum. Even if I did agree to this, why would I agree to try something with a money back guarantee and the money back guarantee only applies if I return it unopened? Several calls to Lumare later, they will only return 50% of my money. Why would they do that? Because they know they are ripping people off charging them for something that was not what was promised, ie a free 30 day supply that you only have to pay the $5.95 shipping and handling.

If anyone is thinking of buying this product even if they know the terms, I advise you to call me. I took one squirt of the bottle on my fingers and it felt like soap - something I would never put on my face. I have the entire bottle because of course, I'm not entitled to a refund unless I return it unopened!

This report was posted on Ripoff Report on 07/21/2015 06:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/lumare-skin-care/santa-ana-california-92704/lumare-skin-care-free-30-say-supply-not-free-must-cancel-within-14-days-but-no-number-1243393. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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