Complaint Review: LUNA CARPET, EMPIRE CARPET - NORTHLAKE ILLINOIS
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- Author Confirmed
- LUNA CARPET, EMPIRE CARPET 333 NORTHWEST AVE. NORTHLAKE , ILLINOIS United States
- Phone: (866)586-8149
- Web: EMPIRETODAY.COM. AND LUNA.COM
- Category: Carpet & Tile Installers, Carpet & Tile Stores, Carpet Care, Carpet Manufacturer, Carpet Cleaning Service , Carpet installation and Warranty
LUNA CARPET, EMPIRE CARPET LUNA CARPET , EMPIRE CARPET EMPIRE TODAY BUYER BEWARE, POOR CARPET QUALITY AND BAIT AND SWITCH TACTICS, VERY POOR CARPET INSTALLATION , DO NOT BUY CARPET FROM THIS COMPANY NORTHLAKE ILLINOIS
*Author of original report: THE FRAUD AND MARY GO ROUND CONTINUES,, BUYER BEWARE DO NOT BY FROM LUNA OR EMPIRE TODAY
*Author of original report: BUYER BEWARE , JUST ANOTHER STALL TACTIC
*UPDATE Employee: Note from Empire
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EMPIRE TODAY CARPET IS LUNA CARPET, THEY DONT GO BY EMPIRE TODAY ANYMORE BECAUSE OF ALL THE COMPLAINTS, WE MADE A LARGE PURCHASE FOR A PAERTICULAR CARPET AND ON THE DAY OF THE INSTALL THEY SWITCHED THE CARPET AND STATED THAT THE CARPET WE ORDERD WAS NO LONGER AVAILABLE. THE SALES PERSON NEVER INFORMNED US OF THE CARPET CHANGE, INSTEAD PUSHED A SIMILAR BRAND ON US.
THE INSTALATION HAS BECOPME A NIGHTMARE, FROM CARPET TACS BULGING THROUGH, TOO CARPET BEING CUT TOO SHORT AROUND THE FLOOR VENTS , TOO STAIR CARPET BEING LITERALLY PIECED TOGHTHER , INSTEAD OF USING ONE PIECE. THIS IS GOING ON 6 MONTHS AND WE HAVE NOT STILL HEARD FROM THE COMPANY, WE HAV E SENT PICTURES OF THE INSTALL TO THE SALES REP LARRY KHATIB, WHO BY THE WAY IS A LIER AND A CON, WHO BASICLY TOLD ME THAT I SHOULD SUE THE COMPANY IF I HAVE ANY ISSUES.
RATHER THAN TRY TO FIX THIS ISSUE LUNA CARPET/EMPIRE TODAY KEEP IGNORING MY CALLS AND EMAILS. BUYER BEWARE EMPIRE TODAY/LUNA CARPET, GOOGLE EMPIRE TODAY AND YOU WILL SEE WHY EMPIRE TODAY CHANGED THERE NAME TO LUNA CARPET. BUYER BEWARE ,. YOU WOULD BE BETTER OFF GOING WITH HOME DEPOT OR LOWES, RATHER THAN A COMPANY LIKE EMPIRE TODAY AKA LUNA CARPET.
I SPOKE WITH A REPRESENTITIVE TODAY AND TO NO AVAIL HAS THIS ISSUE BEEN RESOLVEDE THATS WHY I AM TAKING THIS DRASTIC MEASURE TO ASSURE THAT NO OTHER FAMILY GETS SCREWED OUT OF THERE HARD EARNED MONIES. PLEASE DO NOT DEAL WITH THIS CROOIKED COMPANY.
This report was posted on Ripoff Report on 11/18/2021 08:50 AM and is a permanent record located here: https://www.ripoffreport.com/report/luna-carpet-empire/northlake-illinois-today-poor-1513754. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Author of original report
THE FRAUD AND MARY GO ROUND CONTINUES,, BUYER BEWARE DO NOT BY FROM LUNA OR EMPIRE TODAY
AUTHOR: Francois - (United States)
SUBMITTED: Monday, November 22, 2021
RECIEVED AN EMAIL FROM A PERSON NAME NELY LOPEZ , SHE SENDS EMAIL STATING THAT I CAN CALL HER ON A DIRECT LINE , WHICH IS (877) 241-5862 , THAT NUMBER LIKE THERE SERVICE IS USELESS. IT GOES TO A CALL CENTER IN TEXAS. IASKED FOR NELY AS INSTRUCTED IN EMAIL, AND I AM BEING TOLD
(I AM CURRENTLY ON THE PHONE WITH CUSTOMER CARE,)
THAT THEY DONT KNOW A NELY LOPEZ,, POINT PROVEN, JUST SPOKE WITH SOMEONE IN GEORGIA, WHO HAS NO CLUE WHY I AM CALLING EVEN AFTER GIVING THEME THE REFERENCE NYMBER PROVIDED BY NELY LOPEZ,, UM DONE WITH THE GAMES LUNA/EMPIRE TODAY.
#2 Author of original report
BUYER BEWARE , JUST ANOTHER STALL TACTIC
AUTHOR: Francois - (United States)
SUBMITTED: Monday, November 22, 2021
I HAVE CONTACTED YOUR COMPANY ON NUMEROUS OCCASIONS AND THIS IS YOUR ONLY REPONSE. I LEFT MY INFORMATION WITH SEVERAL CUSTOMER SERVICE REPS, AND AS OF THIS DATE, 11 21/21, I HAVE NOT HEARD FROM NO ONE , SO HOW IS IT THAT YOU CLAIM YOU DO NOT HAVE MY ACCOUNT NUMBER. PLEASE LEAVE YOUR CONTACT NAME AND NUMBER SO I CAN CONTACT YOU, SINCE THIS IS THE ONLY WAY I CAN COMMUNICATE WITH LUNA CARPET, EMPIRE TODAY. YOU HAVE MY EMAIL. YOU HAVE MY PHONE NUMBER,, ???? WHY NO CALL OR EMAIL ,, HOGWASH,, IS WHAT YOU ARE DOING.
#1 UPDATE Employee
Note from Empire
AUTHOR: CustomerSupport - (United States)
SUBMITTED: Friday, November 19, 2021
Dear customer, we understand your frustration and sincerely apologize for your experience. We're unable to locate the correct account. Please email us at care@luna.com with your contact information so we may get in touch with you.
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