Luxor Linens $250 spent on poor quality sheets, and no real attempts to fix the problem Linden, New Jersey

Good afternoon.
Acquired with the merchant the following positions:
http://luxor-linens.com/World's%20most%20comfortable%20finest%20feather%20an.html

http://luxor-linens.com/Hera%20Luxur.html

http://luxor-linens.com/Egyptian%20Cotton%20Sheets,%20Luxury%20She.html

Quality meets the stated prices, but things require careful washing and cleaning. After a few washings - began to appear slightly noticeable stretching at seams.

I also had the same issue with this company but I was able to have the sheet replaced I only incured shipping costs back which I though was fair. The new sheet are exactly what I wanted and exactly as per the company website specs

 "Carefully structured lines become an ode to elegance with our Leonardo collection. The distinctive pinstripes enhance the purity of line and design-to delight your senses.

Made from the finest 100% ELS (Extra Long Staple) Mercerized Egyptian cotton and woven to an immaculate 1200 thread count the result is a feel that's cool, crisp, and heavenly soft"

Dear Luxor Linens,

That certainly is not true: The law does not prevent you from accepting used or washed sheets, it only prevents you from reselling those sheets. People return defective items all the time, and your response to this complaint is just bad business.

You should not only accept the sheets, but give this person a refund. The fact that you responded so negatively - please, a discount on another set of sheets is just ridiculous - prevented me from ordering from you, and I will make sure I tell my friends, in casual conversation, of course, that they should not order from you. Not even your Living Social deal tempts me from ordering from your company.

I deal only with companies that stand behind their product, not just at a discount, but 100%.

Hello,

I apologize for your experience.  Pilling is not a common occurrence with our sheets but when it does occur it is generally due to improper care.  Nevertheless since the law doesn't allow us to accept used or washed products the best fix we can offer in these situations is to sell a new set of sheets at a greatly reduced price, to the point even where we lose money trying to keep you satisfied.

As far as no one being in touch with you there is no excuse for that and I would be happy to resolve this issue for you.  If you would be so kind to reach out to us, I've alerted the customer service department to be aware of your situation.

Sincerely,
Luxor Linens