Macy’s Online Did Not Receive Furniture and Required To Pay!

I ordered multiple items from Macy’s online using my Macy’s credit card at the same time. Same shipping and billing address for each item as they were ordered simultaneously. Two items - ottomans from the furniture department - were delivered to the wrong address in a different state. After eight telephone calls I was assured that a credit for the cost of the two items that I never received would be issued. I received notifications today that Macy’s will not credit back the cost of the two items that total more than $400 dollars.

I placed the orders, never received my furniture, spoke to ‘customer service’ multiple times with assurances that I would not be charged, and now Macy’s sends a letter stating I must pay for what I never received. WARNING DO NOT order from Macy’s!!!! Each call I made sent me over seas with a statement that they could not transfer me to the US.