Report: #1324988

Complaint Review: Magic Mesh - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Sat, August 27, 2016
Updated: Fri, September 16, 2016
Reported By: Eric — Tucson Arizona USA

Author Confirmed

Why?

Magic Mesh Internet USA

Phone: 888-208-8015
Web: https://www.magicmesh.com/?mid=6415...
Category: Blinds / Shutters / Window Care

Magic Mesh Internet Impossible to contact company Wallingford Connecticut

*Author of original report: Update

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I wanted to return this item because it would not stop my cats from getting out. The customer service number 800-208-8015 for return information and authorization number has a permanent message on it "There is no one available to take your call. Please leave a message." Naturally after 4 days, no one calls back. This is one of those 'As seen on TV' items which all cost $19.99 plus extras your offered when checking out. I have never taken the item out of the box. It's the old saying..."Consumer beware"!

This report was posted on Ripoff Report on 08/27/2016 03:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/magic-mesh/internet/magic-mesh-internet-impossible-to-contact-company-wallingford-connecticut-1324988. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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1Author

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0Employee/Owner

#1 Author of original report

Update

AUTHOR: - ()

SUBMITTED: Friday, September 16, 2016

POSTED: Friday, September 16, 2016

I sent the product back via UPS on September 2. I called them on September 16 at 1-866-649-0146 (good number) and they said they had no record of receiving the package. BUT I had a reciept from UPS showing it was delivered on September 12, delivered to the loading dock and signed for by Larson. After 20 minutes of verifying this information 'customer service' came back and told me they could only refund $29.97 because of the S&H charges. I told him the two packages were never opened, just returned.

After threatening to send the Wallingford, Ct police to their company he agreed to refund the $39.97 by September 23 because it takes up to 5 days to return the money to my account. So they received the returned merchandise on September 12 but never attempted to refund the money. This is a scam outfit if there ever was one. Now I will see if the money is indeed put back in my account by September 23. For your own piece of mind, DO NOT do business with Magic Mesh. They are PROGRAMMED to screw the consumer!

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