magnet emporium order for accu-band 6000 12 pk/ hi-quality 120 (10 sheets) have never been received. Ordered 12/28/11 Have sent 3 emails with no response. Money was paid out 1/3/12 still no order. Internet

i ordered these stick on magnets for a patient i am caring for. she sufferes from arithritis and i found magnets help with pain relief.  I ordered these magnets in 12/28/11 they took the money from account 1/3/12 and thye say they mail priority mail. I have not received them.  I moved from that address 1,31,12 because my lease was up. i shloud have had those magnets before then.  i have put in change of address, so either way i should have had them.  i have emailed mail them three times with no response from them.  if  i can't have the magnets, give me my money back and i'll get them from someone else.