Maker Shop Scam- took my money never got order. Backpack for my grandson, he is very disappointed Culver City California

Aug 21, 2015 ordered a backpack for my grandson. I ordered a Stampy cat backpack, hid favorite character. I received an email that the order had been received. I checked my credit card and the money was taken. Next day and everyday thereafter I have checked on the maker shop site online to see the status of the order and it is continually listed as unfulfilled. I have called them several times and only get an answering machine. I have emailed customer service and the owner and have received no response. I am very upset. I do not have much money and I wanted to get my grandson something special for school. Now I am out $38.00