Complaint Review: MASO INTERNATIONAL (GROUP) Co., ltd - Hong Kong Internet
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- Author Not Confirmed
- MASO INTERNATIONAL (GROUP) Co., ltd ROOM 1905,NAM WO HONG BUILDING 148 WING LOK STREET Internet United States of America
- Phone: 1-213-985-2000
- Web: HKMASO@GMAIL.COM
- Category: Liars
MASO INTERNATIONAL (GROUP) Co., ltd HKMASO@GMAIL.COM dressale.com dress scam...fraudulant company Hong Kong, Internet
*REBUTTAL Individual responds: mail to the customer service
*REBUTTAL Individual responds: negociate with the customer service
Show customers why they should trust your business over your competitors...
I had ordered my daughters communion dress from this company Feb 2nd, paid by credit card...the $ was taken out immediatley from my account, but the shipment date of March 4th came and passed I called them..NO ONE spoke english. Very hard to understand. They told me they needed 10-15 more days, March 24th came and I called , they explained they needed 10-15 more days...I went online, live chatted w/ them and they told me the same thing, by April 5th I called Pay Pal, got my $ back, but no dress, her communion is soon and now i have to go find another dress. This company is fraudulant, they demanded on the phone on that they just wait another 10-15 days and they would send me a $15 coupon.
This report was posted on Ripoff Report on 04/06/2011 11:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/maso-international-group-co-ltd/internet/maso-international-group-co-ltd-hkmasogmailcom-dressalecom-dress-scamfraudulant-714585. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Individual responds
mail to the customer service
AUTHOR: Ian Powell - (United States of America)
SUBMITTED: Wednesday, May 18, 2011
I think there must be some misunderstanding, maybe you should get contact with the customer service and asked them for refund, i really sympathize your unfortunate, i hope everything gonna be OK.
#1 REBUTTAL Individual responds
negociate with the customer service
AUTHOR: Ian Powell - (United States of America)
SUBMITTED: Wednesday, May 18, 2011
I really understand your feeling, I think you should try every methods to get contact with the customer service and ask for refund.
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