Complaint Review: Massage Envy Eugene Oregon - Eugene Oregon
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- Author Not Confirmed
- Massage Envy Eugene Oregon 1011 Valley River Road #106 Eugene, Oregon United States of America
- Phone: (541) 344-3689
- Web: 9d74880b
- Category: Personal Services
Massage Envy Eugene Oregon RIP OFF Eugene, Oregon
*Consumer Comment: Additional issues
Show customers why they should trust your business over your competitors...
This company locks you into a 12 month contract. Read your paper work. Because of several family events that occurred back to back, I was unable to use several massages. So to catch up I booked 90 minute massages. They charged me an additional 39$ for the extra 1/2 hour and then told me that they can not do 1/2 hour increments in the computer so I must pay extra. I would never recommend getting tied to this outfit. Piss poor customer service tell you one thing do another. Charge your card with out permission. Stay away!
This report was posted on Ripoff Report on 11/16/2010 08:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/massage-envy-eugene-oregon/eugene-oregon-97446/massage-envy-eugene-oregon-rip-off-eugene-oregon-662822. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Additional issues
AUTHOR: Dean - (U.S.A.)
SUBMITTED: Saturday, November 20, 2010
I went through some similiar problems, in addition when my 12 month contract expired more problems popped up.
Before any rebilling can be stopped you have to fill out a request to cancel, at the bottom of the form it MUST have the managers approval and signature saying your case was reviewed and they approve of your request to cancel. I had to have my card issuer dispute the renewal due to the manager dragging feet and saying she wasn't sure she could approve the request so it rebilled for a year.
The moved very quickly once the card company contacted them.
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