Massage Envy Gainesville FL Made and UNAUTHORIZED charge on my account. Gainesville Florida

 I have had decent massages and facials here. I've been a member for a year. I did have one LMT that stunk of cigarette smoke.

My issue is that I filled out my paperwork to discontinue my membership in a timely manner. Apparently, it was left in a folder and didn't make it to the manager's desk. An additional an unexpected charge hit my account. It took the manager two days and a follow up call to even call me back. She had "been in meetings" until then. I felt that her apology was inauthentic as there seemed to be no urgency in reversing the charge to my bank account.

I have submitted two complaints to the corporate website and have gotten no response. My account CONTINUES to be charged overdraft fees because of their mistake. There are so many wonderful LMTs in Gainesville. Save yourself the hassle of dealing with this corporation.