Report: #1402891

Complaint Review: Master Clean - VA

  • Submitted:
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  • Reported By: Sandy — Midlothian Virginia USA
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  • Master Clean VA USA

Master Clean AKA Green Clean Coupon and Company Rip off Richmond VA

*Consumer Comment: Master Clean

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I scheduled carpet cleaning with a Valpak coupon for $39  whole house carpet cleaning. It included "free deodorizing and dryer vent inspection" both of which were not even offered to the site visit. When the tech arrived, I showed 8 quarter sized spots and was told I would be charged $35/room or in this case, a total of $105 plus $39. When I hesitated, the tech said he would not clean my carpet for the $39 as  "it wasn't worth it"  I gave in to paying an additional $35 only because I had moved alot of items in prep for the cleaning. All I can say is; Buyer Beware.

This report was posted on Ripoff Report on 09/28/2017 08:15 AM and is a permanent record located here: https://www.ripoffreport.com/reports/master-clean/va/master-clean-aka-green-clean-coupon-and-company-rip-off-richmond-va-1402891. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Master Clean

AUTHOR: Darlene - (United States)

POSTED: Saturday, November 11, 2017

 I contacted the company at 804-620-7132 based off their Valpak coupon- carpet cleaning service 5 rooms for 39.99. I discussed with the appointment setter that I lived in a 2nd floor apt with just a few steps, she confirmed the advertised price. Meantime, the manager arrives, looks around and tells me it would be 59.99 (a special price for 7 rooms) since I have steps leading to my apt. I'm in a less than 900 sq ft space and only wanted to get living room, dining room, around my bed in bedroom and small hallway done. I told him no since that's not the advertised price and not what we discussed. I would have filed this complaint on BBB site; however, I don't have a name or physical address of this company. I also contacted Green Clean at 804-477-8359 for their Valpak 5 room special at 39.99. Their mailer ad indicated no gimmicks, yet during the phone conversation, their appointment setter stated it would cost 50.00 for someone to come out first. I said, oh so that's how it works. Ive decided to go and get a Bissell carpet cleaner for 89.99 and clean my own carpet. #wherestheintegrity

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