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Report: #719538

Complaint Review: Mateson Chemical - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: Mateson is bull — United States of America
  • Mateson Chemical 1025 E. Montgomery Avenue, Philadelphia, PA 19125 Internet United States of America

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This product stinks to high heaven and stains!! I believe it has been altered numerous times. What kind of chemical company doesn't even have a chemist on staff???? Where is the testing data, if there is any? I'm talking RECENT testing data? Who's making this stuff in there? What qualifications do any of these people have besides marketing? All I see is information from the one person who knew what they were doing, and they're long gone.

If you're looking for real air quality control, find a company that has actual know how, knowledgeable staff, chemists etc. on staff.....

This report was posted on Ripoff Report on 04/19/2011 01:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mateson-chemical/internet/mateson-chemical-mcc-awful-internet-719538. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#1 Author of original report

Yet...no answers

AUTHOR: Mateson is bull - (United States of America)

POSTED: Monday, June 20, 2011
Yes, yes, that was lovely. Where are the answers to the questions put forth?

No one is trying to "bismirch" the name of the business, only looking to have my say on a product I, and others, were unhappy with. Why is it that instead of reassuring consumers with hard facts, data, and the like, you chose to adopt the defensive "consumer is an unknowledgeable fool" stance, or even go so far as to intimate that this report could only have been generated by some squabbling family member? Have you no confidence that your customers could actually include educated professionals? That speaks volumes.

In any case, I've bought & used the product personally after coming into contact with it in its commercial form (and have seen the materials that are provided with this product) and was disappointed and unhappy for reasons stated earlier. Don't assume I have no knowledge of your products or staff. I've stated my opinion and unhappiness with the product and believe I've raised valid questions that have yet to be answered. When I'm scrubbing up melted product, I want to know what I've got my hands in and why the off-gassing smell seems to be overwhelmingly chemical-like. I didn't experience the "pleasant" smell of essential oils.

In GOD we trust, everyone else, show me the data!

Please, if you choose to leave another rebuttal, don't use it as an opportunity for a sales pitch.
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#1 UPDATE Employee

An anonymous report can say anything without regard for accuracy or even the truth.

AUTHOR: Mateson Chemical Corporation - (U.S.A.)

POSTED: Thursday, April 21, 2011
The purpose of this letter is to respond to the report dated 4/19/11.  Mateson Chemical Corporations product line provides the ultimate odor control performance and ultimate safety both for the environment and the people who use them period. 

We do not use heavy fragrances and perfumes as the other chemical companies do. The pleasant smell is simply the blend of essential oils that fade as our products are used, which is why, by the way, you will never see us come out with flavored or scented products. These products are serious odor control and have been used in the home and in industry, some since 1953, with an accent on safety and ease of use.  

Our entire product line is water based and every item in the line can be washed out completely with warm water so there should never be a staining issue on any material from concrete to cotton.

We urge the writer to whom we are responding, to contact our customer service department at our number or web site clearly marked on the product packaging they have and we will endeavor to answer any questions or concerns with any product we bring to market.  As of the date and time of this response we have no 0 complaints on file.

The balance of the letter seems to be based on unsubstantiated beliefs of the writer who obviously has no standing to challenge the product line testing or staff at the company. 

This may prove to be another attempt to besmirch our good name, similar to the last report that was filed and was established to be totally erroneous.  The inherent problem with a website such as ripoffreport.com is that anyone can write anything, especially if it is anonymous, without regard for the truth or accuracy. Due to this fact, we will not be responding to any more anonymous claims on this website. As a matter of course we are answering this letter to assure our consumers that our product line remains the standard for odor control.

Mateson Chemical Corporation is a family owned company that prides itself on offering unique, high value products formulated by our founder, Jean F. Mateson. These innovative formulations and our attention to quality, yields a consistent product line you can be confident to use.

        
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