Max Wigs And Hairpieces, Maxwigs.com, MaxLingerie.com, MaxCostumes.com, Ray Lindholm Refund Run-around! Ripped off to the MAX! Shoreview Minnesota

Brandi thank you so much for posting this . It's obvious that the owner of this company is an absolute  jerk and I'm glad it caught my eye . You see I am a nurse who works with cancer patients

and the hospital I work at actually contracts wig companies to supply wigs for patients who have lost their hair due to chemo at our cost. Some one had actually mentioned using Max wigs. This will not even be a consideration any more as far as I'm concerned this will be the last person we purchase anything from. There are reputable companies out there that treat their customers with respect and this is not one of them not only that I will be telling everyone I know to stay away from this company. The owner is rude and anyone that would purchase anything from some one like this or this company has got to be crazy after reading what he has said to you. Once again Thank You for making this public knowledge.

I have been traveling back and forth over the last month so I hadn't had a chance to update this report.

I received the mannequin back about 3 days after the owner stated that he was sending it. That is fine. However,

The mannequin does not look like the mannequin pictured on their website! I will post pictures now.

Still ripped off......

I don't want the mannequin back, so why are you sending it after all of these months?

SENDING THE MANNEQUIN BACK DOES NOT SETTLE THIS, just so you know. You seem to think that you're doing something marvelous by sending the mannequin back after nearly 6 months.

You would have kept my money if I would've kept quiet! THAT'S what I'm baffled about!

Scandalous, just scandalous.

Ray, you never worked with me in the first place. If you would have, then I would've never had to write this report. Do you realize how many months have passed since I've tried to get this settled?

I did not just find out about ripoffreport.com. I've known about this website for atleast a year or two now. So with that said, I could've put your company on blast long time ago.

I was trying my hardest to work with you all through private channels. You ignored my calls and voice messages. You never even bothered to call me back and let me know SOMETHING, ANYTHING. I noticed that you responded super fast to this report. It would've been easier for you to just deal with me outside of this whole ripoffreport thing.

I have been more than patient with you all. I don't think you even read my whole post before you posted your initial rebuttal. I mean, did you look at the call log? I have tried to contact you many many times. I even called several hours BEFORE I posted my story.

Okay, about Danni not working there at the time of my order, whether she worked there or not, she should've been schooled a bit more on customer service. Your WEBSITE lists a CUSTOMER SERVICE number for people to call. So of course, that's the number I have been calling. Either she never forwarded my messages along to the appropriate people OR she forwarded my messages and the appropriate people IGNORED my messages.

I always asked Danni/Annie for another number to call. She always instructed me to EMAIL the SALES or REFUND department. I DID that MANY TIMES - and no one responded! Annie, as the only receptionist for your company should've been able to differentiate between a normal sales call and a very IMPORTANT call that needed prompt attention. As you can see with the call log - I called MANY TIMES with the same issue. -And I spoke with her EVERY TIME!

I don't want the doggon mannequin back. Oh, and I'm supposed to change the eyeshadow? What??

You're sitting up here changing your story about some return policy and you know it!

HERE'S MY VIEW ON THINGS NOW: If I would've kept quiet about this whole thing, Max Wigs would've pocketed my MONEY AND THE MANNEQUIN. That's a shame. It's been about 5 months and NOW you're trying to send a doggon mannequin back to me!

The other lady is right. You care NOTHING about customer satisfaction! All I wanted was some sort of solution and you decided to NOT work with me. You had MORE THAN ENOUGH opportunities to make this right. Too many opportunities.

You promised me my money back! So why in the world are you sending me a freaking mannequin from nearly 6 months ago?!

Wow, Raymond, looks like you just shot yourself in the foot. Your customer service skills are horrific - "If the eyeshadow color is not right, paint the thing like everyone else." What kind of response is that?? How can you expect to continue doing business when you care nothing for customer satisfaction? Good grief! It's $166! Seems to me it would be worth it and if you can't afford it, your doomed to fail anyway.

Brandi,
You went above and beyond by posting my private cell phone number and name on this website. You DO NOT qualify for a refund. Stop sending faxes, stop emailing, stop calling. You are calling our orders only number, Annie has no details about your order, she did not work here when you placed your order.

Our policy was to NOT allow refunds at the the time of your purchase, anything else you may have heard was confusion about what the hell you did with your order trying to locate it. If anything you would have been deducted 35% restocking fee + shipping fees for your return. You would not have gotten all of your purchase back. That is a mute point now. We are shipping this package back to you at our cost. Take your complaints about nothing and business elsewhere. If the eyeshadow color is not right, paint the thing like everyone else.

I also intended to add:

The phone call with Ray Lindholm:

After fully identifying myself to Ray and explaining the entire situation why would Ray state that I would have to receive a check from them instead of a chargeback onto my credit card? Why would the OWNER say this if I was not eligible for a refund?? He never once mentioned that my item was not eligible for a refund.

He fully remembered the situation even though it was from back in January. Why are you changing your story now Ray?

Bottom line is, I've been given the run-around by this company for months now. Now that I've made it public, they've tried to finagle some type of story. I have documentation of all phone calls

I cannot believe you're saying this. Your company changed your return policy in MAY - Dannie told me this during my call to her on May 31st. I ORDERED my wig in January BEFORE your company had any sort of return policy. AND Chelsea gave me the address for returns! I called your company BEFORE I sent anything back in the mail and THAT'S how I got direction on what to do. Don't try to switch this up.

Ray, you have your story totally mixed up. Tell me this, why would Danni tell me that the refund had been processed IF I was never eligible for a refund in the first place! I have witnesses to the phone calls that I made to Danni. All calls were on speaker phone for everyone to hear.

You all just don't want to pay up. I just cannot believe how you are trying to flip the story around.

You all have ignored my calls time after time after time. NOW you want to step in since I have made it public. I don't want the mannequin back. I want my money back.

*YOU DID NOT TELL ME THAT THE ITEM WAS NOT ACCEPTABLE!

*YOU DID NOT HAVE SUCH A RETURN POLICY AT THE TIME OF THE RETURN!

*YOU DID NOT TELL ME ABOUT NEEDING TO HAVE AN RMA NUMBER AT THAT TIME - WHY? BECAUSE YOU DID NOT HAVE SUCH A POLICY!

Customer called requesting refund of this item which we do not allow refunds or returns on. We notified customer that they were not accepted and we could not provide an RMA number or authorize a return. Customer took it upon themselves to package and return item to us. We are not responsible for return of funds on this item as it was the item ordered and the item that was pictured. Customer was well aware of our return policy regarding accessories. This item has been retrieved from our stock and will be sent back to customer immediately.