MBNA America Absolute, Ripoff blatant dishonesty all to make a dollar (well, several thousand of them) Wilmington Delaware

Stefan,

As a former employee of what I consider to be the worst company to work for. A mind numbing, blood sucking organization that no human should ever have to work for!!

That said, I must tell you you were duped and in a big way. What is unfortunate about this is that you were duped by an unscrupulous telemarketing representative who was probably trying to earn his sales quota. Had this individual been heard purposefully deceiving you, he would have been fired or at the very least written up and put on probation.

MBNA does NOT base lowering or raising interest rates on your payment pattern with MBNA alone. If indeed they are willing to lower your rate (rare without taking some kind of 'adverse' action such as closing your account in the process) it is based on your debt to income ratio, balance to credit line ratio, types of loans you have, payment history, profession, potential future income and a variety of other criteria on you MBNA and all other accounts on your credit bureau report. You know the drill as you stated in your letter.

My advice to you based on inside information is to send a letter, return receipt so you know they received it to what MBNA calls it's Customer Advocates Office. When I worked there the address was on Christie street in Delaware, but they may have changed it. In that letter state you are considering legal action. At MBNA these letters are referred to as 'Customer Failures' in other words....MBNA failed to provide Customer Service. Every person you have dealt with for the duration of your problem will have your actual letter (a photocopy) placed in their personnell file! Additionally, this letter will effect there potential for raises at review time etc. This letter will also in all liklihood guarantee a satisfactory resolution of your problem. When I worked there anything customers wanted and wrote into complain to this office got done.

Incidentally all the representatives you spoke to are trained to say "no" to these types of requests and only those customers willing to push the issue get what they want.

A few tips with your letter, be polite and if you hand write it instead of using a computer it will get faster resolution because it shows you are that serious. Anyone can fire off an angry letter full of insults on a computer in five minutes. It takes serious thought and frustration to take the time to write a letter by hand and choose your words carefully - at least according to the high ranking MBNA officials!