MC DIGI-GROUP ifriends.com BEL ripoff Internet, Nationwide

In his complaint, Simon includes the charge appearing on his credit card, which includes the descriptor MC DIGI-GROUP. We are not affiliated in any way with MC DIGI-GROUP, and the charge he mentions is not one that was billed by us. It seems that Simon may have confused our service with another web site or online service. In addition, it is possible that in the UK another company has implemented improper use of our trademark on consumers' credit card statements.

We very sincerely would like Simon to contact our legal department directly at legal@webpower.com so that we can gather more specific information from him. This will allow us to take steps to prevent this sort of customer confusion in the future. Alternately, Simon can contact our Customer Care Department at 00-800-4374-3637 (a toll-free call from the UK). Representatives are available 24 hours a day, 7 days a week.

Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and we are an industry leader in the development of model online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." All prices and terms on our service are clearly and conspicuously disclosed, including use of prominent icons and multiple clickthroughs, in any instance in which a customer will incur charges. In addition, our "Customer is Always Right" policy ensures that we take action sufficient to obtain each customer's complete satisfaction, including making refunds for any charges which a customer has incurred but disputes.