Report: #158716

Complaint Review: MCI - Washington District of Columbia

  • Submitted:
  • Updated:
  • Reported By: Rosendale New York
  • MCI mci.com Washington, District of Columbia U.S.A.

MCI RIPOFF I was unable to cancel my service because they would not answer their phone for more than an hour and charged me even after I moved. Washington District of Columbia

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In August of 2005 I was unable to get through to MCI to cancel my service. I called 4 times and was put on hold for each time more than 30 min and once for more than an hour. I sent an e-mail requesting diecontinuation of my service and received no response. When I finally reached them I explained the situation but they took no responsibility for the lack of customer service and insisted that since they didn't "speak" to me until I finally got through a weeks after I actually moved they couldn't discontinue my service retroactively. I am charged for telephone service they can see was not used and they take no reponsibility for being impossible to reach. How can you do business with a company that doesn't answer its phone??

Rosendale, New York

This report was posted on Ripoff Report on 09/28/2005 02:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mci/washington-district-of-columbia/mci-ripoff-i-was-unable-to-cancel-my-service-because-they-would-not-answer-their-phone-for-158716. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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