Med1Online MedOneOnline DAMAGED THE EQUIPMENT, LIED ABOUT IT, DID NOT REPAIR FOR 2 MONTHS, AND CHARGED ME! Golden Colorado

Med1Online is the most incompetent and dishonest company I have ever dealt with. Dan Smith and Scott Carson cannot be relied upon or trusted. They will say whatever is necessary to get your business and then once they have it, will ignore your emails, refuse your calls, and blatantly lie to you.

I consigned an essentially-new chiropractic table to Med1Online to sell after they represented there was a strong market and it would likely sell within several months. Med1Online sent representatives to pack and ship the table to its Colorado office, kept the machine for nearly a year, never initiated a single call to me during that time to let me know status, and when they finally sold it 9 months later after encouraging me to accept 30% less than what they said it would sell for, they so badly damaged it in their subsequent shipping to the buyer that it arrived completely inoperable. The extent of the damage - bent steel pieces, broken welds, destroyed computer hardware - made clear that the machine had been violently mishandled. But since Med1Online had been paid in full, it was unresponsive to the doctor's repeated pleas for service.

For months the machine sat in the new buyer's office, broken and unrepaired by Med1Online. Finally Med1Online admitted the repairs were so major they could not address them on-site and the table would have to be shipped back to Colorado for further attempts. This did not, however, deter Med1Online from threatening the new buyer that they were still contractually obligated to continue making payments on the broken machine while Med1One tried to figure out whether it could be fixed. "That's what business insurance if for", Dan Smith remarked.

Med1Online claimed to have insurance to cover the damage but told me that when they filed a claim, their insurance company balked because it felt the amount was 'unjustified'. It's the worst possible scenario: Med1Online takes the equipment, damages it, and refuses to pay the cost of repair. Needless to say, the doctor who purchased the machine retained legal counsel and Med1Online was immediately forced to cancel the sale. Now Med1Online is forced to reimburse the doctor, but its financial condition is apparently so tenuous that Med1Online had to negotiate monthly payments with interest to the doctor.

I've incurred nearly $10,000 in actual, documented repair costs to my table, which Med1Online now refuses to reimburse me for, stating that their insurance company feels the claim is excessive.

If I hadn't personally experienced this I never would have believed a company could operate with this level of deceit and dishonesty. I have documentation of emails, phone conversations, and legal correspondence. It would be utter foolishness to deal with this company - believe nothing that Dan Smith, Scott Carson or anyone else represents. Dan openly stated to me during one of our phone conversations that they "tell the customer whatever they want to hear".

Beyond the lawsuit I am forced to file in order to recoup my losses, my only recourse is to warn others away. There are numerous victims who allege similar treatment by Med1Online; we are cooperating with the Colorado Attorney General's Office and coordinating our efforts to inform the public about Med1Online.

VictimOfMed1Online
Los Altos, California
U.S.A.