Complaint Review: MerchSource, LLC - Foothill Ranch California
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- Author Not Confirmed
- MerchSource, LLC 19517 Pauling Foothill Ranch, California USA
- Phone: 800-374-2744
- Web:
- Category: Miscellaneous Electronics
MerchSource, LLC Kirk McLean, President 90 day warranty and on the 120th day the product dies and they say "Too Bad" no warranty Foothill Ranch California
*Author of original report: Soap Dispenser follow up
*Author of original report: Update report
*UPDATE Employee: Reply
Show customers why they should trust your business over your competitors...
We received The Black Series electronic soap dispenser as a Christmas gift December 2013. It stopped working in April 2014. I called the company and told them what I had done according to their recommendations - empty the soap, clean the nozzel, etc. They said they had no idea what else I could do and that since it only had a 90 day warranty they would not do anything.
So I told them I now had a very nice looking paperweight and it was not good policy to wash their hands of things they sold that were defective and didn't last one month past the warranty. They again said they were sorry but nothing could or would be done to solve my problem.
This report was posted on Ripoff Report on 05/25/2014 09:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/merchsource-llc/foothill-ranch-california-92610/merchsource-llc-kirk-mclean-president-90-day-warranty-and-on-the-120th-day-the-product-1149633. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Author of original report
Soap Dispenser follow up
AUTHOR: Mark - ()
SUBMITTED: Monday, June 09, 2014
I received the new replacement soap dispenser today and it works properly.
MerchSource customer service responded and resolved the problem.
RipOff report worked as promised and MerchSource acted responsibly after the right person was contacted which I was unable to do on my own.
Thank you all.
#2 Author of original report
Update report
AUTHOR: Mark - ()
SUBMITTED: Thursday, June 05, 2014
MerchSource has agreed to replace the defective item. I will write another update when I get the replacement.
#1 UPDATE Employee
Reply
AUTHOR: Quality Coordinator - ()
SUBMITTED: Wednesday, May 28, 2014
We take customer satisfaction very seriously and always strive to provide our customers with a great stress-free experience. We would be happy to resolve this issue directly with the customer but we did not receive any contact information. We thoroughly reviewed our customer service call reports to identify the caller so we could resolve the situation, but we were unable to locate any callers meeting the description from the online report. We always welcome feedback to improve customer experience and customer expectations. Our customer service center is available and happy to take your call anytime.
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