Merrill Lynch Bank of America Refuses to investigate fraud claims Orlando Florida

Late last year I fell victim to an identity theft scam. This resulted in the name on my account being changed without my notice. Merrill Lynch failed to notify me of changes to my account and now denies that there was ever a relationship. Furthermore, they have begun denying that the account in question even exists.

Thinking that they were just having trouble finding my account, I simply made several phone calls to speak to various representatives. I also visited branch offices in person and spoke to managers. Several representatives denied that the account could be found. The truth was that the account was coming up under a different name. This should have triggered a fraud investigation. Instead, I was refused my rights as a consumer.

After spending nearly two weeks on the phone speaking to representatives and visiting various branch offices, I was directed to contact law enforcement. I was told that full cooperation would be provided once I contacted a local law enforcement agency. Instead, the representative told me that I was wasting my time because he wouldn't be showing anyone information in the account.

While the account is showing up under a different name, simply checking the documentation in the account would reveal who the actual owner is. This means that a fraud department representative could solve the problem in about five minutes with no issue whatsoever. However, customer service representatives and customer service representatives have been instructed no to cooperate with me. This has made it extremely difficult to initiate the criminal investigation.

The actions of managers in the local Merrill Lynch offices has resulted in impeding a criminal investigation and a complete denial of my consumer rights. I have provided plenty of information to justify a fraud investigation within the fraud department of Merrill Lynch, however, no such investigation has begun. Various representatives have put their two cents in by adding notes to my account, but no one seems to be taking this seriously. My account is worth millions of dollars and thanks to the ineptitude of the local representatives my account is being held hostage.