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Report: #1214761

Complaint Review: Ripoff Report | Metropolitan Adjustment Bureau Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Metropolitan Adjustment Bureau, public insurance adjusters that help clients sort through the red tape, get back on your feet. Metropolitan Adjustment Bureau’s staff decades of knowledge in insurance claims and adjusting. Metropolitan Adjustment Bureau is on your side during the whole process of your claim. - Encino California

  • Submitted:
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  • Reported By: steve — Bakersfield California USA
  • Metropolitan Adjustment Bureau Verified TRUSTED Business | Ripoff Report Verified™ …businesses you can trust. Metropolitan Adjustment Bureau, public insurance adjusters that help clients sort through the red tape, get back on your feet. Metropolitan Adjustment Bureau’s staff decades of knowledge in insurance claims and adjusting. Metropolitan Adjustment Bureau is on your side during the whole process of your claim.
    16530 Ventura Blvd. suite #309
    Encino, California
    USA

Metropolitan Adjustment Bureau Verified TRUSTED Business REVIEW: Metropolitan Adjustment Bureau clients feel safe, confident, & secure when doing business with MAB. MAB is dedicated to 100% client satisfaction, exceptional client experiences, & success. Commitment to Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program benefiting consumers, ensuring complete satisfaction & confidence when doing business.
*UPDATE: Metropolitan Adjustment Bureau recognized by Ripoff Report Verified™ as a safe business service.

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REVIEW UPDATE: May 29, 2018: Metropolitan Adjustment Bureau remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Metropolitan Adjustment Bureau is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Metropolitan Adjustment Bureau has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Metropolitan Adjustment Bureau has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Metropolitan Adjustment Bureau remains committed to improving customer satisfaction. [continued below]....

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Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Metropolitan Adjustment Bureau for its full commitment to quality customer service.

Ripoff Report's discussions with MAB have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. MAB listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

MAB's principal, Mr. Nate Nahmias has informed us that his personal philosophy is that his clients success are what we strive for. As a successful businessman, Mr. Nahmias feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Nahmias hopes to maintain Metropolitan Adjustment Bureau as a successful enterprise both now and for many years to come. Another top executive, COO, Glenn Nahmias also told us that his personal business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on value-added services, and client care". "We are one of the top insurance consulting firms" helping small businesses create and understand their own brands. With us, you'll always receive a customized approach to branding that comes from a team who consistently creates strategies to fit the financial needs of small businesses".

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "MAB truly communicates all aspects of the service in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises."

MAB is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Nate Nahmias during an onsite inspection held by a third party verification company with no biases towards Metropolitan Adjustment Bureau

Metropolitan Adjustment Bureau are claims adjusters that work specifically with insured parties. Nate Nahmias stated the following about his company, "we examine claim elements to make sure the client receives the maximum value for all losses from the insurance company. Most claims are resolved in 3-4 months, while more complex claims are resolved in approximately one year."

Leads for Metropolitan Adjustment Bureau are obtain through designated employees visiting individuals who have had fires or floods. Insurance companies won't allow them to advertise, "we have to visit them and give them advice about their claim to show them that we know what we are talking about and how we will proceed with the claim to their betterment." A potential customer can expect Metropolitan Adjustment Bureau to take an inventory of all personal property and present estimates to the insurance company on the client's behalf. This allows for potential clients to truly understand the details of their claim, "once we have a scope of damage, we finalize and estimate using a procedure recognized by the insurance company. We discuss the claim with the adjuster to agree on recovery and amount of losses to be paid to the insured party."



CUSTOMER CARE & COMPLAINT RESOLUTION – METROPOLITAN ADJUSTMENT BUREAU

During the onsite interview Mr. Nahmias was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Nahmias describe a situation where a client stated he was going to be out of the country for two months, but was actually gone for seven months. During this time Metropolitan Adjustment Bureau was able to get him, "twice as much as the insurance company had offered him for both of his personal property losses and his building losses." However during his time abroad the client did not respond to any written or verbal communication. Upon his arrival the client had questions about business losses, "we explained that we could not address that because he had taken his business equipment with him. He was supposed to have submitted his photographic equipment to Canon so they could evaluate the extent of his losses and provide an inspection assessment to the insurance company. Since he did not do this and made himself unavailable, there was no way this could be done." This is an uncommon complaint for Metropolitan Adjustment Bureau. Whenever a complaint does arise, "we generally do whatever it takes to resolve complaints, when are immediately escalated to me whenever someone has an issue with one of our adjusters."

When asked to comment on complaints posted on Ripoff Report's website Mr. Nahmias stated that the complaint posted online was directly in correlation with the previously discussed issue, "it also appears that he has posted the same complaint on Ripoff Report at least two or three times using different names and locations. The other complaint I know about is from a disgruntled former employee I had from a business unrelated to this one." In order to assure future and current clientele Mr. Nahmias stated, "we are licensed in several states and we carry a performance bond of at least $20,000 in these states. In over 44 years of business, no one has ever gone after our bond."

When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Nahmias stated, "we remain committed to offering our clients the best services possible at all times throughout their claims process."

Metropolitan Adjustment Bureau is proud to be apart of Ripoff Report's Corporate Advocacy Business Remediation and Customer Satisfaction Program, "we are excited about the opportunity to right the wrongs and make sure our good reputation is known to clients through Ripoff Report."



STATEMENTS FROM METROPOLITAN ADJUSTMENT BUREAU – NATE NAHMIAS

" We are one of the top ad agencies for helping small businesses create and understand their own brands. With us, you'll always receive a customized approach to branding that comes from a team who consistently borrows strategies from large brands and adapts them to fit the financial needs of small businesses all over the world. Please take time to review our site, learn about some of our tools, meet the people who will manage your account, understand our history, and receive answers to many of your questions."

MAB's team have expressed that they feel very confident doing their job and analyzing your claim.

MAB takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, Opportunities for suggestions and improvements are encouraged. Mr.Nahmias is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers."

Ripoff Report was pleased to learn that MAB 's past and current approach to business is focused on its pledge to total commitment towards clients.



STATED IMPROVEMENTS FROM METROPOLITAN ADJUSTMENT BUREAU

MAB recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, MAB has made organizational changes allowing its clients a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with "Nate Nahmias, Ripoff Report is convinced that MAB is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Metropolitan Adjustment Bureau meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Metropolitan Adjustment Bureau, Nate Nahmias, Pete Kulzer Encino California

ABOUT THE RIPOFF REPORT BELOW:


Ripoff Report would like to let readers know that Ripoff Report emailed this customer so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.


STATEMENT FROM METROPOLITAN ADJUSTMENT BUREAU:


Steve Happel began an attack on Metropolitan starting with filing a complaint with the Department of Insurance. They reviewed his statements against MAB and interviewd the insurance company adjuster and decided that there was no foundation to his complaint. Metropolitan did the right thing in processing his claim and obtaining substantially more funds for him after MAB entered the claim on his behalf. They also based their answers on the fact that he left the country for 7 months which caused him many of the problems he was complaining of. He then proceeded to the Better Business Bureau and after reviewing the facts they determined that MAB had not done anything to Mr. Happel which may have negatively affected his insurance claim. Subsequent reports from Mr. Happel after being turned down by the Department of Insurance and the Better Business Bureau, were simply his last attempt to injure our reputation by maliciously setting forth false information on Rip Off Report as well as Yelp.


NOW TO THE ORIGINAL REPORT THAT WAS FILED


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~BEWARE~YOU HAVE BEEN WARNED~ 


Metropolitan Adjustment Bureau, Pete Kulzer, Nate Nahmias. Public adjusters, fraud, scammers, cons


 


Have you just had a fire or water destroy your home or maybe even worse? Chances are you’re extremely disoriented and vulnerable right now searching for help.


Here is the best help we can offer you. It’s completely 100% free and yet priceless information for you concerning your family’s future.


Last Spring of 2014 We we’re devastated with a water/mold disaster to our home in California. We simply needed someone to help us sort through the overwhelming number of things with our insurance company StateFarm. We needed help and needing to return to international work abroad. We needed someone who knows how to handle and deal with a home disaster such as ours.


Words cannot begin to convey the vast blatant dishonesty, fraudulent behavior, and additional financial, emotional burdens, caused by Pete Kulzer and Metropolitan Adjustment Bureau. Being referred by our neighbor and thus we went ahead without research. We quickly breathed in their reassuring words, believing the false promises of help they offered and thus partnering with Pete Kulzer and Metropolitan Adjustment Bureau. Partnering with them has proven now a much larger disaster than our destroyed home far and above the original water /mold damage to our home last spring. Metropolitan Adjustment Bureau’s behavior can only be described as MASTER’S OF DECEPTION. They certainly have their scam down to an art form. Their decades of experience has proven this ordeal to be a pre-planed, well polished professional level of fraud. This short letter cannot share the countless details pertaining to our family’s hardship far and above the original loss.. This is now an extreme hardship totally surpassing the original StateFarm claim disaster to our home.


Its now Spring of 2015 and not one penny has been issued to us. Being self- employed internationally, this major ordeal has demanded my presence here in USA. It certainly has devastated our family income now. This company’s behavior has proven to do the exact opposite of what they claim to do… They will help themselves, not help you. If you think you’ve got big problems now with your house burning down or water damage? Think again and do your research. Do it before hiring Pete Kulzer, Metropolitan Adjustment Bureau, and Nate Nahmias? Do not believe their polished words or deceiving appearance of being on your side. ~You have been warned~ They’re not what they appear! They’re full on fraudulent scammer’s with bad faith schemes from the beginning; Simply put… modern day con’s are an honest assessment of their behavior.


They will say all the right words to you, completely deceiving you gaining your trust having initial contact with you, just enough to fully gain your trust and get insurance checks headed their way. Our story is like the many others out there unfortunately. They’ve simply refused to disclose any adjustments, financial figures, zero, nothing. They have refused to preform and adjust and yet they refuse to release their name on check payments from StateFarm. This is now going on a year long nightmare. We simply had no idea this kind of scam exist. We do not want anyone to have to experience this kind of insurance scandal. We can only hope your reading this warning before its too late! These words are in truth and honestly way to kind.


Metropolitan Adjustment Bureau and Pete Kulzer have the following license numbers: CA 2607242, CA 2C81944, AZ 134990, CO 341362, MT 695847, MN 0236963, NV 186720, NM 649373, OK 40033495, TX 1541309


 


~YOU HAVE BEEN WARNED~

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