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Report: #654263

Complaint Review: Ripoff Report | Michael Kergosien / American Home Free Mortgage TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Michael Kergosien’s programs utilize a paperless system and they accept electronic signatures. Flexible Underwriting is a theme Michael Kergosien prides themselves on. No fees of any kind upfront, all costs associated with our loans are agreed to in advance and not collected until closing of your loan. - prosper Texas

  • Submitted: Fri, October 22, 2010
  • Updated: Tue, March 13, 2018
  • Reported By: jason — dallas Texas United States of America
  • Michael Kergosien / American Home Free Mortgage TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. Michael Kergosien’s programs utilize a paperless system and they accept electronic signatures. Flexible Underwriting is a theme Michael Kergosien prides themselves on. No fees of any kind upfront, all costs associated with our loans are agreed to in advance and not collected until closing of your loan.
    PO Box 760
    prosper, Texas
    United States of America

Michael Kergosien / American Home Free Mortgage TRUSTED BUSINESS REVIEW: Michael Kergosien's executive team is dedicated to 100% customer satisfaction. In terms of service and low cost mortgage loans, Michael Kergosien prides himself on achieving the absolute best service in the industry for his clients.
*UPDATE: Michael Kergosien / American Home Free Mortgage pledges commitment to always improving operations by joining Ripoff Report's Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program benefiting consumers by increasing confidence when doing business with a member business. Michael Kergosien / American Home Free Mortgage recognized by Ripoff Report Verified™ as a safe business service.

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REVIEW UPDATE: March 13 2018: Michael Kergosien / American Home Free Mortgage remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Michael Kergosien / American Home Free Mortgage is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, Michael Kergosien / American Home Free Mortgage has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, Michael Kergosien / American Home Free Mortgage has remained actively engaged and improving the way they address customer service complaints. [continued below]....

..... As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Michael Kergosien / American Home Free Mortgage remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to Michael Kergosien / American Home Free Mortgage for its full commitment to quality customer service.

Ripoff Report's discussions with Michael Kergosien / American Home Free Mortgage have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. Michael Kergosien / American Home Free Mortgage listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

Michael Kergosien has informed us that his personal philosophy is that his clients success are the heart of the business. As a successful businessman, Mr. Kergosien feels it is critical to listen to his clients and respond properly. By always putting his customers first, Mr. Kergosien hopes to maintain his company as a successful enterprise both now and for many years to come. Another top executive, Branch Manager Kaleigh Hughes told us that Mr. Kergosien's personal business philosophy is based on the premise that "strives to add value in service, understanding that a successful business model is based on value-added services, and client care".

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "Michael Kergosien truly communicates all aspects of mortgage services in a timely and effective manner. We are very pleased with the responsiveness that the employees show us. They are serious about meeting commitments, and deliver on their promises".

Michael Kergosien is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Michael Kergosien during an onsite inspection held by a third party verification company with no biases towards Michael Kergosien / American Home Free Mortgage.

Michael Kerogosien is a loan officer dedicated to providing interested consumers with the loans they need to obtain their dream homes. He offers a variety of services including financing homes, obtaining loans, refinancing, and purchasing of homes. Mr. Kergosien stated the following about his business model, "we try to stay local. Most of our business is in the local community...we want to grow and we continually want to progress in the area of growth. Our goal is to have as many realtor relationships as we can, reach out to consumers, and serve consumers in the area." Michael Kerogosien obtains leads through several different avenues including referrals from real estate agents, title companies, and consumers. He went on to state, "I would say most of the business we get are from consumers we've helped in the past."

Mr. Kergosien then explained the typical sales process for a consumer working directly with him. The consumer would first need to fill out an application, and they would need to have their credit qualified. Once they have gone through the pre-qualification process the consumer will receive a loan package that describes their particular loan in detail. From that point, "borrower would receive updates on a weekly basis until the load is closed out."

CUSTOMER CARE & COMPLAINT RESOLUTION – MICHAEL KERGOSIEN / AMERICAN HOME FREE MORTGAGE

During the onsite interview Mr. Kergosien was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Kergosien expressed that sometimes during the midway process of obtaining a loan they may encounter elements that would affect their loan status. These situations would include losing a job or purchasing a car. Additionally, borrowers sometimes feel the process of obtaining a loan is taking too long. In order to combat this Mr. Kergosien makes sure to effectively communicate with his clients, "when given the opportunity...I would explain to the consumer the reasoning behind the extra time it's taking...9 times out of 10 if I explain the situation a little better they have a better understanding."

When asked to comment on complaints posted on Ripoff Report's website Mr. Kergosien stated that all comments placed on the website are false, and potentially filed by an ex-employee. In order to further assure future and current clients Mr. Kergosien is licensed through the state of Texas, and is audited every year. If a consumer files a complaint with his services it is handled through the state. Additionally he stated, "I've always had a good rating with the Better Business Bureau, and I'm approved with HUD."

When asked what type of changes he has made to honor his commitment to make things right with the consumer per the request of Ripoff Report, Mr. Kerogosien stated, "I now try to emphasize the closing costs. I try to make sure they understand the interest rates of closing costs...I provide them with complaint information if they ever have a complaint." Michael Kergosien is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "It means a lot. I hope it will mean that if somebody complains that they…would give me the opportunity to address it before it’s published on Google. I think with this program I’m afforded this opportunity."



AMERICAN HOME FREE MORTGAGE - STATEMENTS FROM THE BRANCH MANAGER – MICHAEL KERGOSIEN

" We are the top lender for potential or current home owners seeking to purchase a new home or refinance their existing home. With us, you you'll always receive the best in customer service and satisfaction. Please take the time to contact us and see what truly great personalized service is. Michael Kergosien's team has expressed that they feel very confident in doing their jobs in keeping with our passion for 100% customer satisfaction.

Michael Kergosien takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Michael Kergosien provides a very positive environment to work. Opportunities for suggestions and improvements are encouraged. Mr. Kergosien is truly concerned about our contribution to the company and providing growth opportunities for us. He takes the time to listen and communicate with employees and customers."

Ripoff Report was pleased to learn that Michael Kergosien's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.

STATED IMPROVEMENTS FROM MICHAEL KERGOSIEN / AMERICAN HOME FREE MORTGAGE

Michael Kergosien recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, Michael Kergosien has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience. In summary, after our review, which included discussions with Michael Kergosien,

Ripoff Report is convinced that Michael Kergosien is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that Michael Kergosien meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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american HOME FREE MORTGAGE Michael Kergosien prosper, Texas

AMERICAN HOME FREE MORTGAGE  & MICHAEL KERGOSIEN HAS RIPPED OFF ALOT OF PEOPLE,BY CHARGING ALOT OF UNNECESSARY MORTGAGE FEE'S THEY WILL TELL THE BORROWER ONE THING AT THE BEGINNING SO WE GO WITH THERE COMPANY  THEN RIGHT BEFORE CLOSING OF THE LOAN THEY WILL TACK ON OUTRAGEOUS FEE'S,THEY DID THIS TO ME & MY ELDERLY MOTHER WHO IS IN HER 90'S,I HOPE THE COPS OR FBI PUT A STOP TO THIS,THEY ARE MAKEING ALOT OF $$$ BY RUINING PEOPLE LIVES.SO KEEP POSTING YOUR COMMENTS ABOUT THIS GUY.  WE WILL  GET YOU MICHAEL KERGOSIEN & AMERICAN HOME FREE MORTGAGE

This report was posted on Ripoff Report on 10/22/2010 09:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/michael-kergosien-american-home-free-mortgage-trusted-business-ripoff-report-verified-businesses-you-can-trust-michael-kergosiens-programs-utilize-a-paperless-system-and-they-accept-electronic-signatures-flexible-underwriting-is-a-theme-michael-kergosien-prides-themselves-on-no-fees-of-any-kind-upfront-all-costs-associated-with-our-loans-are-agreed-to-in-advance-and-not-collected-until-closing-of-your-loan/prosper-texas-75078/american-home-free-mortgage-michael-kergosien-prosper-texas-654263. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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2Consumer
1Employee/Owner

#1 General Comment

If in doubt, check it out

AUTHOR: B - ()

If in doubt check it out...follow Michaels past through county records here: http://216.60.44.147/TX/Denton/ just search first and last name and follow the information trail.  The search is FREE.

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#2 REBUTTAL Individual responds

Who is this person???

AUTHOR: Michael - (U.S.A.)

This person didn't identify him or herself. I completely deny this claim. The comment that I rip off "a lot of people" is unsubstantiated - obviously. I wish this person woud identifyhim or herselfand be more specific.

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#3 Consumer Comment

Did you refi or obtain a new mortgage this year?

AUTHOR: MovingForward - (United States of America)

I am assuming you are referring to a new mortgage or a refinance this year, 2010. New regulations were passed to stop the lender from doing exactly what you describe (changing rates and terms). There were lots of changes that have gone into effect beginning Jan 1 2010 to protect the borrower from the lender misquoting the fees.

The lender has to notify you in writing when you make application of each and every fee you are going to pay on a Good Faith Estimate (GFE). The lender has a time limit of 3 days to provide that estimate to you from the time you make application. At the closing the fees on the HUD1 (closing statement) have to match the GFE  - or if they vary, there is an extremely small amount allowed - or the lender has to pay the difference.

Sounds like your fees differed by a large amount, report the lender RESPA violations here:

United States Department of Housing and Urban Development
Office of RESPA and Interstate Land Sales
451 7th Street, SW, Room 9154
Washington, D.C. 20410

If you feel you may not be able to accurately report the violation, get an attorney that specializes in real estate and RESPA violations to help you. Bring all of your documentation from your application to your closing statement. For more details, search the terms: RESPA and new HUD1 2010

Please note: some lenders are getting away with some of these violations because they do not provide the Good Faith Estimate. They provide something called a Closing Costs Worksheet. When you are obtaining a mortgage, make sure you get the Good Faith Estimate so you have an accurate estimate of your costs and can compare your costs with various lenders.

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