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Ripoff Report | Michaels Reno Power Sport Review - Reno, Nevada
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Report: #414790

Complaint Review: Michaels Reno Power Sports - Reno Nevada

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  • Reported By: sparks Nevada
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  • Michaels Reno Power Sports 10828 S.Virginia St. Reno, Nevada U.S.A.

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i recently purchased a quad,and when my financial statement came i found they had financed my purchase through a 18.7% credit card. no mention of this was made prior to receiving my statement in the mail. when i ask about this i was told that i signed the paperwork and that was that. my question about how they could open a credit card in my name without my knowledge was answered the same. i signed something ....... I NEED HELP.......

Mmmalibu
sparks, Nevada
U.S.A.

This report was posted on Ripoff Report on 01/22/2009 09:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/michaels-reno-power-sports/reno-nevada-89511/michaels-reno-power-sports-preditorydeceptive-lending-practice-reno-nevada-414790. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 UPDATE Employee

Michaels Reno Power Sports Sales Process

AUTHOR: Brandon - (U.S.A.)

POSTED: Thursday, February 05, 2009

My name is Brandon Elario Asst. Sales Manager of Michaels Reno Power Sports. I have been working in the power sports industry for the past 5 years, including two of the largest dealerships on the west coast. I have also had extensive training with the financing aspect of this industry, so I am very familiar with the process of buying a power sports vehicle. I would like to clarify the sales process that is in place here at Michaels Reno. As a new customer on our showroom you would most definitely have been approached by one of our product specialist for assistance, after taking the time to help you find the machine that suits your needs. You will be asked to sit down at the specialists desk; at that point the sale price is written up and questions are asked to find out how you will be paying for this purchase. If financing is the option you will be asked to fill out a credit application, once finished our finance department will take a look at what unit is being purchased and make the decision as to what bank to send the application to. The reason we have to choose banks is that everything sold in our dealership is classified as a luxury vehicle which in turn means the banks loan out their money at a higher rate, used vehicles being loaned out at a much higher rate. Once the deal is approved and the price is agreed upon, the specialist will introduce one of our finance managers, If everything looks good the next step is signing paperwork with that finance manager. During this process the customer is given the details of the purchase including but not limited to, annual percentage rates and monthly payments.

In order for Michaels Reno to open an account for a new customer it requires multiple signatures where the customer has the opportunity to review all details of the financing. I have worked for some companies that strive to take advantage of their customers and I have to say I don't feel that Michaels is one of those companies. In closing I would like to add that I was personally involved with helping resolve this situation, I made sure to help this customer understand that he had other options and that I was here to help with any questions he might have to resolve this problem.

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#1 Author of original report

michaels reno deceptive loan practice

AUTHOR: Mmmalibu - (U.S.A.)

POSTED: Monday, January 26, 2009

michael and rachelle giroux ,owners of michaels reno power sport and michael romero,finance specialist,seem to think its proper to let me think i am signing papers for financeing through a local bank. when in reality i'm signing for high interest credit card. how is this sort of thing allowed to happen?

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