Milene Lingiardi I sent a pair of luxury shoes to be sold at their site (consignment), they sold the shoes and never paid me what was due. San Francisco CA - California

Back in October 2020, I took a pair of Ferragamo shoes to UPS to be shipped to The RealReal, following the instructions they had sent to me by email. After it was shipped, I sent them an email asking if they had received the shoes as I never received a confirmation from the company, however I did not receive a reply. I assumed the shoes were lost by UPS, but several months later, checking their website I realized the exact same shoes I had sent to them were sold (I was sure those were my shoes as, besides the same color and size, they have a very distinctive label mark on the soles).

I have been contacting them on this and requesting my credits, however they keep saying they will look into it, but end up not following up. I wonder how many other people sent their products and never received their credits/money. I sent them a UPS receipt proving that I sent the shoes, but never received acknowledgement from the company.