Complaint Review: Miller's Chrysler Jeep - Martinsburg West Virginia
- Miller's Chrysler Jeep 48 Kelly Island Road Martinsburg, West Virginia United States of America
- Phone: 3042638821
- Web:
- Category: Auto Mechanics
Miller's Chrysler Jeep Apple Valley Apprehensible Service and Repairs Martinsburg, West Virginia
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On 8/12/09 I brought my 2007 Jeep Compass into Millers Chrysler Jeep for internal transmission problems/issues, as it was making loud humming/grinding noises. Millers Jeep diagnosed the problems a week prior, and covered them under my extended service contract with a $100.00 deductible through Daimler Chrysler. Millers Jeep promised my vehicle would be repaired and ready for pick-up on 8/17/09. On 8/17/09 I called the service department at the dealership and was advised they had not begun to take the transmission apart, nor diagnose what exactly needed to be repaired or replaced. I argued with the service advisor, Mike Gray, to have Millers Jeep provide me with transportation at their cost. Approximately one month later, Millers Jeep advised me, my vehicle was repaired and ready for pick-up. Millers Chrysler Jeep replaced all of the internal bearings in the CVT transmission. I picked up my 2007 Jeep Compass on 9/14/09 and paid my $100.00 deductible via credit card.
Approximately two weeks later (10/2009,) my Jeep began making the same loud humming/grinding noises. I called Millers Jeep and spoke with the service manager. I explained the reoccurring problem(s) with the transmission to the service manager. The service manager told me the following: It is customary for the Jeep Compass transmission to make noises. It is customary for the new parts to make noises as they are being broken in. Jeep Compass have a rare transmission that account for 3% of the vehicles on the roads in the
I made arrangements with a mom and pop shop to have them diagnose the problems/issues as a result of the noises the transmission was making. I did not divulge any information regarding prior service work done to the transmission and internal transmission components and parts. This facility confirmed the problems/issues were in the internal transmission and would take about 3-4 days for the repairs, and that included waiting on parts.
I then made arrangements with Tate Chrysler in
I called Millers Jeep the afternoon and morning of 10/14/09 and relayed what Tates Chryslers findings were and offered to fax over the written estimate for review. The service advisor- Mike Gray and his superior (service manager) refused to speak with me or review the estimate and details from Tate Chrysler.
I made arrangements with Tate Chrysler to bring the Jeep in for repairs on 10/19/09. Tate Chrysler paid for my rental vehicle during the repair time (10/19/09-10/21/09.) Daimler Chrysler agreed to waive my (second) $100.00 deductible for the extended service warranty contract repairs that Millers Jeep caused and refused to honor.
Tate Chrysler advised the damages to the transmission of my Jeep Compass were a result of Millers Jeeps faulty and apprehensible work and service. Millers Jeep failed to secure and use several critical bolts on the internal transmission. Millers Jeep failed to replace several of the bearings they claimed they replaced. Millers Jeep used an extensive amount of adhesive on the transmission that consequently, clogged the parts so badly they could not be salvaged. Consequently, Tate Chrysler had to install a brand new transmission into my Jeep.
This report was posted on Ripoff Report on 10/21/2009 10:15 AM and is a permanent record located here: https://www.ripoffreport.com/reports/millers-chrysler-jeep/martinsburg-west-virginia-25401/millers-chrysler-jeep-apple-valley-apprehensible-service-and-repairs-martinsburg-west-vi-512717. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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