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Report: #55536

Complaint Review: Mineral Springs Resort & Spa - Desert Hot Springs California

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  • Reported By: phoenix Arizona
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  • Mineral Springs Resort & Spa 11000 Palm Drive Desert Hot Springs, California U.S.A.
  • Phone: 760-329-6484
  • Web:
  • Category: Resorts

Mineral Springs Resort & Spa SET US UP TO BE RIPPED OFF thieves Desert Hot Springs California

*UPDATE Employee: I was shocked when reviewing data

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All we wanted to do was to get out of crime ridden Los Angeles with all we had left in the world and relax , but we were targeted for destruction. They claim to have natural hot spring water, "NOT TRUE "just heated city water. Their friendly staff of criminals was more than willing to rip us off any chance they got or could create .The first day our bags were moved to a different room " Minus my wallet "Our phone conversations were tapped . "you could hear someone clicking in " and of course all calls were way over charged.We were asked if the owner could borrow our 1990 Mercedes because the spa bus had broken down , They must have liked it because they had it stolen by one of their cohorts that conviently lives accross the street from the spa ."he was introduced to me through the spa managment , when I needed a driver to help me pick up my other Mercedes 190e in Los Angeles. Big mistake they were both stolen as well as a 1982 camaro .When they figured it was time for us to check out or they thought we were on to what they were doing , Six local police entered our room put me and handcuffs slammed me against the wall and dragged my blind female friend out of the shower for no reason at all but just to scare us and to search the room for our money , needless to say we moved to a palm springs hotel and were followed by another criminal friend of the "Mineral Springs" Gang where they did finaly get all of our cash "fifteen thousand in US currency " which was to be used for my friends eye surgury and living expences . I have stacks of stupid police report cards, which does not matter because they work with the spas & the criminals in perfect harmony.

Tre
pasadena, California
U.S.A.

This report was posted on Ripoff Report on 05/03/2003 12:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mineral-springs-resort-spa/desert-hot-springs-california-92240/mineral-springs-resort-spa-set-us-up-to-be-ripped-off-thieves-desert-hot-springs-califor-55536. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

I was shocked when reviewing data

AUTHOR: Rebecca - (U.S.A.)

POSTED: Wednesday, January 14, 2004

My name is Rebecca Goehner and I am the Executive Director of Sales & Marketing at Mineral Springs Resort & Nirvana Spa located in the nation's mineral water capital, Desert Hot Springs, California. (All of the water in Desert Hot Springs is pure, natural colloidal mineral water.)

I was shocked when reviewing data on the Internet as a course of my job, to find this "RIP-OFF" article. I am not going to spend my space here, knocking,"Tre" (Anthony?). We are in the private resort business, and degrading our guests (even the bad ones) is not our style.

However, I feel compelled to respond to the ludicrous accusations of Mr."Tre."

First of all, we are not staffed by criminals. All of our staff are highly qualified and trained individuals. To date only one of our workers (and not a part of the staff) has ever been rehabilitated for a felony, and that person is a born again Christian and not on parole.

We have no surcharge for telephone calls, and local calls are only 25 cents. 800 calls are free. 411 costs the same as a home phone: 75 cents. We do not mark up phone prices, they are very reasonable. However, we cannot help it if our guests let their friends use their room phone for their long distance calling. A sizable bill will accumulate, just as it would on your home phone.

The individual Mr. Tre befriended that "stole" his car was in no way associated with the hotel. Rather, it was a man that Tre befriended amonst his peer group while in Desert Hot Springs. The man was vulgar and loud and had been banned from the grounds of our resort for causing a commotion on the property while a guest of Mr. Tre's. When Mr. Tre checked out of Mineral Springs he drove away in his 1990 Mercedes. It was NOT "stolen" (or given away by him) while he stayed here.

When Mr. Tre first arrived he told us a similar story as the one he wrote above, about the community he had just left. There was a "gang of people" out to get him and his money and old cars, and the Los Angeles police were after him in a covert, secret society type way. He came here hiding from the same situation, as he has fantasized above.

As for the police being partners in crime to the "Mineral Springs Resort gang" well - I was laughing so hard at that point in the reading, that I had to wipe my eyes. Let me take this opportunity to familiarize you with the real "Mineral Springs Resort & Nirvana Spa."

We are located 10 minutes from downtown Palm Springs and within 20 minutes of 5 beautiful, huge new Indian gaming casinos. In Desert Hot Springs we have pure natural colloidal mineral water in our spas, large pool, and for bathing and drinking in the rooms. It is our municipal water that wins all of the contests all over the world (#3 worldwide in 2003) for the purity, taste and quality of our natural colloidal mineral water. All of the water in Desert Hot Springs is pure and fresh and is not "remanufactured". Our water supplies are fed by 3 large and deeply rooted unspoiled underground lakes. One of the lakes is a hot mineral water lake. Even the hot mineral water, which at first has to be cooled, must eventually be heated because any water will lose it's heat. No one over runs a constant supply of new water through a jacuzzi/spa. Therefore, of course the mineral waters are heated.

The Mission Springs Water District guards our water assets doggedly, so that our water supply has remained untainted and pure enough to win 3rd

We also boast the Palm Spring's area's newest day spa, the Nirvana Spa at Mineral Springs Resort, which is the area's most popular day spa. We were featured on "Eye on LA" in October 2003 and have been mentioned and featured on numerous occations in the news and in popular spa and travel magazines due to our spectacular spa experience. Surrounded by waterfalls, greenery and indoor and outdoor rock formations, one is emmersed in a peaceful, relaxing, yet rejuvenating ambiance that culminates into a spectacular spa experience of unequalled proportions. Our guests float away, rejuvenated and relaxed.

We have 98 rooms and suites. Rooms with french doors on all three commercial levels open onto a beautiful courtyard. You may also choose a room, or a one or two bedroom suite; with a balcony that affords a spectacular city lights and mountain view, sure to take your breath away.

At 7:00 am the "Paradise" restaurant opens with complete breakfast specials from $1.99 for our hotel and spa guests. Chef Joey's selection of mouthwatering authentic Italian cuisine, and fine american favorites like baby back ribs with an amazing, unforgettable family coveted BBQ sauce, are sure to keep you "dining in".

(Our swimming and soaking facilities are only available to our hotel and spa guests. The general public is not invited to utilize our facilities, they are reserved for our guests (and their guests) and customers, only.}

Our $99 COMPLETE "Introductory" SPA PACKAGE, celebrating the opening of the Nirvana Spa in 2003, includes:

1) Overnight accommodations,
2) a Swedish massage and
3)a 30-minute hydro-therapy treatment,
4)along with a complimetary bottle of chamagne, wine or sparkling cider in your room on ice when you arrive.
5) Outside of our regular hotel ammenities, the following are also offered to our guests: 24 hour swimming for adults (children to 10 pm), use of our brand-new steam rooms and saunas, and our relaxation rooms, and 24-hour personal concierge services.
ALL (1 - 5, above) INCLUDED, FOR ONLY $99!(including taxes)

Why are we offering this complete package at only $99? This covers our costs. WE ARE CONFIDENT THAT ONCE YOU TRY US, THAT YOU WILL COME BACK. And there is no better or more reliable a customer, than the repeat guest.

Our 24 hour TOLL-FREE reservation number is 800-635-8660. Call us - you'll be glad you did!

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