misthub Second time wrong shipment and fail to give refund or re-shippment product. Buffalo New York

Every time I order from This place they always send it to the wrong address. THIS IS the second time they are doing this and honestly I will never order from this site again. Their customer service is awful, because they always fail to pick up the phone, even though you're calling them within their stated "working hours". They emailed me eventually avoiding the issue, and after my return email stating that they did a mistake and asking for a refund or a re-shipment they stopped responding to me. I feel like this website stole money from me and at this point I am not sure what to do. the past 2 days I have been trying to call them with no luck.