Monat Global No returns available if you open the product! Doral Florida

I bought this product because I posted how one of the shampoo I was using was helping my hair not fall out by the handful during each shower session. Three friends decided to tell me to try Monat instead because it's so much better and will help my hair grow and get a full head of hair way faster. I was skeptical because I was getting tired of the independent distributors out there. Two friends and a husband later, I went and found a distributor and she recommended two types, cost me $105.33 total.

Order was placed on 4/8/2018. After three usage, I was pulling out handfuls (and I'm not exaggerating when I say a whole handful) of my hair like I was going through chemo therapy. I immediately contacted her and she told me she couldn't refund me and that I would have to contact Monat. No sympathy or "sorry", just a "I stand behind this company" as a response to me. Didn't tell me how to contact them or where to send the products. Finally I googled how to contact them and got an RMA on 5/22/2018. My tracking shows received by Monat on 6/4/2018. I then get an email the next day that my order has been cancelled. I found that odd since it should say we're processing your refund. I check back on 6/19/2018 on my refund and they tell me "Refund not honored. RMA requested past the guarantee period. Items returned were not in resalable conditions."

Now why would their website have no information on return policies, generate an RMA if it's already past their guarantee period, or even generate an RMA when I told them on the phone AND via email that my hair started falling out after using their product? I mean, I told them I used the product so of course it's not in "resaleable condition."

This company and its representatives do not give you the whole story nor do they care about doing the right thing. DO NOT buy from this company unless money grows on trees for you and you're okay throwing $50+ at one small bottle. In this case, you don't get what you paid for.