MONEYGRAM Verify Identity unknown over the phone rep for money gram Nationwide

Money Gram is going overboard they ask me for the first 3 digits of my Social which was fine I didnt have a problem with that, meantime they need to verify more personal infomation so the connected me to 3 different people to verify who I was that took about 45 mins just to attempt to send 150.00 to my aunt who was needing to pay a bill. So I answered all their questions like what county do I live in, were is my address lovated at & who is a Person in my family & how old is she, so I answered all the questions correctly he put me on hold for about 1 min, then came back on the phone said we can't process your payment online, your payment was declined and they could give a reason why, the only way I could send money was going to a location which for me is impossible because I work Offshore. HORRIBLE CUSTOMER SERVICE!! I Went to Western Union online they went threw the security verification. I didnt have any problems sending my money with them using my debit card. As far as USING MoneyGram People dont use them. If it wasn't for Western Union my aunt would have been without light being she could couldnt get the cash to pay her bill.