Complaint Review: Monogram Hub - Internet
- Monogram Hub Internet USA
- Phone:
- Web: www.monogramhub.com
- Category: Jewelry Stores
Monogram Hub Total rip off, poor communication, rude, poor quality products. Internet
*General Comment: GET A WORKING CUSTOMER SERVICE LINE
*UPDATE Employee: Willing to assist you
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I ordered a necklace from this company for Christmas for my mother. I ordered a monogrammed gold necklace with myself and my sister's name on it. I got the necklace and I absolutely loved it, I paid $149 for this. I went to see my mother and February 2 months after Christmas and the necklace was completely tarnished almost silver and you could not even see the names.
I spent two weeks trying to get a hold of someone at monogram hub, once I was finally able to get a hold of someone it took another week for them to send me a shipping label. I waited two weeks before I heard from anybody if they've even received my necklace that was after emailing them daily. They told me that they must of been a faulty item And that they would remake it. I didn't hear from anyone for another month until I received a shipping email that the item has been shipped out.
A week later I got the necklace only to open it and find that they spelled my sister's name wrong. It took another week to get a hold of someone to let them know that they had made a mistake which I find impossible to do considering her name was on the records all they had to do was just copy it over. They made me take pictures and send it into them to confirm the mistake before sending me another shipping label.
I sent the necklace out almost 3 weeks ago and is still not heard a single word from them. I have probably sent 10 emails and the only way to contact them is by email. So here I said almost 5 months later no necklace and my mom has been without the necklace that long. No one has communicated with me they received the necklace or that they had fixed it or anything I've not heard a single word.
So now I'm trying to figure out if I am just out $149 or maybe I'll get the necklace and a couple of months or what considering no one will communicate with me I don't have a clue. Never in all my years have I ever dealt with such a disrespectful noncommunicating company.
This report was posted on Ripoff Report on 06/20/2014 08:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/monogram-hub/internet/monogram-hub-total-rip-off-poor-communication-rude-poor-quality-products-internet-1156402. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 General Comment
GET A WORKING CUSTOMER SERVICE LINE
AUTHOR: jessie178 - (USA)
SUBMITTED: Monday, May 04, 2015
I WAS CHARGED FULL PRICE ON THEIR SIT AFTER BEING CHARGED THE GROUPON PRICE. WHY I WOULD WANT 2 NECKLACES WITH THE SAME NAME I WOULD NEVER UNDERSTAND. I HAVE SENT OUT EMAILS TOO AND LEFT VOICEMAILS ABOUT NEEDED A REFUND, THEY SEEM TO DOUBLE CHARGE PEOPLE A LOT WHICH MAKES ME WONDER.
GETTING IN TOUCH WITH SOMEONE HAS BEEN HELL!!! GET PHONE LINES AND GET PEOPLE TO MAN THEM, YOU CANT STAY IN BUSINESS WITH POOR CUSTOMER SERVICE. AT THIS POINT I EVEN JUST WANT TO CANCEL THE WHOLE ORDER AND GET THE NIGHTMARE BEHIND ME. DOES GROUPON NOT EVEN V ET THESE COMPANIES???
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#1 UPDATE Employee
Willing to assist you
AUTHOR: Customer Service - ()
SUBMITTED: Friday, June 27, 2014
Hi, this message comes directly from the monogram hub customer service department. We really do apologize for your experience. I'm sure that we can help you regarding this matter. You are not out of your money. We wouldn't do that to any of our customers. Could you please share your order number with us in order for us to provide you with expedited assistance. I hope to hear from you soon.
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