Monogram Hub.com Theft Hicksville New York

 My husband ordered a sterling silver necklace from monogram hub.com for my birthday only to receive a brass silver tone necklace. The order took a month to arrive and when we opened it we saw the necklace wasn't real sterling and even had it tested. The invoice even stated it was brass silver tone, which I can't wear anyway due to reactions I have. We contacted Monogram Hub to tell them they sent the wrong item and we wanted the sterling silver one, which my husband paid an extra$35 for and they replied with "we sent you the right item". That is all we have heard from them despite several attempts to contact them by email and phone. They only have a message line and they do not return calls. After doing research I have found that they aren't accredited with BBB even though they claim to be on their website and the reviews are horrible. They are robbing people and nobody is doing a anything about it, even the BBB. I would love to have the necklace my husband ordered and paid for but at this point I just want our money back and them shut down so they can't continue to get away with this. It is theft.