Complaint Review: morrow farrar jewelers - 3750 Market St. Pennsylvania
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- Author Not Confirmed
- morrow farrar jewelers 3750 Market St, Camp Hill, PA 17011 3750 Market St., Pennsylvania United States of America
- Phone: 7178545563
- Web: morrowfarrarjewelers.com
- Category: Jewelry Stores
morrow farrar jewelers These idiots used acid on jewelry instead of taking a rubbing and testing that. 3750 Market St. , Pennsylvania
*REBUTTAL Owner of company: Explanation of Morrow Farrar Actions
Show customers why they should trust your business over your competitors...
The people at Morrow Farrar Jewelers do not know what they are doing!
Instead of taking the jewelry and making a rubbing of it on the jewelers stone to tell what it is made out of, they put acid directly on my jewelry.
When I asked how they were going to fix it, I was told it wasn't their problem.
This is ridiculous! What ever happened to customer service? One doesn't have to be a genius to realize when it is their fault!
This report was posted on Ripoff Report on 02/02/2012 01:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/morrow-farrar-jewelers/3750-market-st-pennsylvania-17011/morrow-farrar-jewelers-these-idiots-used-acid-on-jewelry-instead-of-taking-a-rubbing-and-832886. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Explanation of Morrow Farrar Actions
AUTHOR: Morrow Farrar Jewelers - (United States of America)
SUBMITTED: Thursday, February 09, 2012
The item the customer is referring to is a base metal disc that he brought to us to sell.
The item was not in wearable condition when we told him that we would take it to our shop to test.
His statement shows that he is familiar with gold testing procedures. It did not test as real using acid on the black test stone.
To further verify whether it was or was not a precious metal, we tested the piece with acid. It was a very thin plating over copper.
The base metal item had no dollar value whatsoever, nor did it have any value as jewelry. The customer did not have any sentimental attachment to it he was there to sell it.
His first question to us was What are you going to pay me for ruining my jewelry? He spoke with three of us , including the master goldsmith and his only question was - what were we going to pay him?
He wanted payment from us for an item that was worth nothing. We deal with our customers in good faith and we expect the same in return.
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