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Report: #1056564

Complaint Review: Ripoff Report | MTN Matchmaking TRUSTED Business | Verified Safe™…businesses consumers can trust. Maureen Tara Nelson is a lifelong Nassau County resident who continuously strives to be Long Island’s #1 and most unique, genuine, and professional Matchmakers. MTN Matchmaking is a top-rated matchmaking service geared to quality, successful singles, seeking a committed relationship, or marriage. Let MTN Matchmaking, Inc. and it’s Professional and Compassionate staff find you the person you are looking for. - Melville New York

  • Submitted: Wed, June 05, 2013
  • Updated: Tue, June 05, 2018
  • Reported By: 12Butterflies — New York
  • MTN Matchmaking TRUSTED Business | Verified Safe™…businesses consumers can trust. Maureen Tara Nelson is a lifelong Nassau County resident who continuously strives to be Long Island’s #1 and most unique, genuine, and professional Matchmakers. MTN Matchmaking is a top-rated matchmaking service geared to quality, successful singles, seeking a committed relationship, or marriage. Let MTN Matchmaking, Inc. and it’s Professional and Compassionate staff find you the person you are looking for.

    Melville, New York
    USA

MTN Matchmaking Verified TRUSTED Business REVIEW: MTN Matchmaking Inc. goes above and beyond to satisfy all of their 2000 clients. There is always a way they can make a client successful as long as the client follows the guidelines of the program. They treat their clients like Family!
*UPDATE: MTN Matchmaking pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. MTN Matchmaking recognized by Ripoff Report Verified™ as a safe business service.

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Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to MTN Matchmaking for its full commitment to quality customer service.

Ripoff Report's discussions with MTN Matchmaking Inc. have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. MTN Matchmaking listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

The owner of MTN Matchmaking, Maureen Tara Nelson has been successfully matching singles since 2001. She has over 1000 success stories of which clients have gotten married, moved in with one another or became a committed relationship with each other and have taken themselves off the market. [continued below]....
..... MTN Matchmaking is Long Island’s #1 Matchmaking Service and they work with 2000 of the finest singles on Long Island and Manhattan.

One of the things Ripoff Report learned in the course of its review is that typical customer feedback reads, "MTN Matchmaking Inc. worked with me to make me happy and a more positive person. Thank you Maureen Tara Nelson.

MTN Matchmaking is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..





The information provided in this report below is based on comments made by Maureen Tara Nelson during an onsite inspection held by a third-party verification company with no biases towards MTN Matchmaking.

MTN Matchmaking is a matchmaking service that is dedicated to helping people find a healthy and lasting relationship. Maureen Tara Nelson stated the following about her company, "We have a very thorough screening process we are not for everyone. And I can’t accept everyone because if I did I would be like the other companies that have been out there that have all gone out of business for doing the wrong thing. My model is to do a criminal felony background check in every state on all of my clients. Then as the owner, they come to me and meet with me personally and I give them a free consultation because I need to make sure that I think I can help them. The screening process when I meet with them I make sure that everyone is a nice decent, quality, positive person, emotionally stable. I am an executive level certified matchmaker and there are only a few of us in the country."

Leads for MTN Matchmaking are primarily obtained through television appearances on NBC, CBS, HBO, and A&E. Additionally, they advertise through print, commercials, and social media. Ms. Nelson proceeded to explain the sales and services process for her clients, "What a client can expect is a free consultation where I go through the screening process with them. Then they come in and I have to get to know their personality to the point that I am matching them with 3 parts of compatibility. This is my own private method I do it by hand I don't do it by a computer algorithm. On the interview, they will know about the screening process and how I do the matching by 3 parts of compatibility. They also have homework to do before they come in they have to think about what their 5 best qualities are. Then they have to think of what the 5 must haves are for the man or woman. They are also asked to wear something nice because if they like the program I will take their photo. So, I meet with them for an hour but the longest interview I have had was 4 hours because sometimes. I do a tiny personality test at my home office. Everyone leaves here with a packet that goes over all the information of what we go over here. They get a welcome letter, they get a letter on what to expect as a client and the most important thing is a list of do’s and don't s in dating. Then once they tell me Yes I love the program then we go over the different program. I have 5 programs for them to choose from ranging in price from $995 up to a celebrity program as well. If a person is celebrity lives here on Long Island my prices are $6500 which may seem like a lot to a person who is an accountant let's say but they won't pay that unless they are a celebrity. And then I go into how it works. If a person is compatible in 3 ways as well as having the 5 must-haves they will get an email on Tuesday evenings with the person's photo and a little bio about them and their only job is to say yes or no."



CUSTOMER CARE & COMPLAINT RESOLUTION – MTN MATCHMAKING

MTN Matchmaking was asked to describe a situation where a client was not satisfied with the level of service they received. Ms. Nelson explained that there are no guarantees in the matchmaking world. She additionally stated, "I will always do my best I will match you appropriately and make sure they have your 5 must haves but there are things I do not have control over. I do not have control over if a woman or man say yes to each other. I don't have control over if you go out on a date with a man and you are very nasty to the wait staff. Those are on you and those are the ones that complain. I bring them back to the point of what it was like to date without Maureen? So with people, there are times that they come in and they are unhappy. If they tell me about it soon I can fix it but there are some people that they came in acting positively and they were not. I can’t help people like that. If they are patient, open-minded, and positive I can help them."

When asked to comment on complaints posted on Ripoff Report's website Ms. Nelson expressed that the comments made were false and didn't align with her business model. Ms. Nelson stated the follow to assure future and current clients, "I am an executive level certified matchmaker and there are only a few of us in the country and that is through the Institute of Matchmaking. Then they will see every year we win Dan’s papers which is primarily Suffolk county here on Long Island for best dating service. What they factor in is Match.com and every kind of dating service out there. These awards are people that vote in. I am up against Tinder and all those swipe apps. For Nassau and Suffolk county combined there is the biggest award for every business owner. I think there are 3000 categories of businesses. What they do is they pick the top 3 that people vote in for. Every year I have come in the top 3. We were just notified this year that we came in first place. We are super excited because that is huge! I have citations from controllers on long island...the politicians...the county clerks. They can't be bought off and these are people in the community that have said hey there is a matchmaker here on Long Island who goes above and beyond for her clients and has given me awards. I have an A+ rating with the BBB. I am also a certified wedding officiant."

MTN Matchmaking is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Ms. Nelson stated the following, "I am honored because I couldn’t love what I do more. I am very blessed with what I do and with your program, you are giving me a chance to speak from my heart about what I do for my clients. Those few in owning my business for 12 years is a great record in the scheme of things but it is still too many for me. I work hard to make my clients happy and successful because our clients are family to us. I think that you are going to be able to be my voice and say we know this person and she only have love in her heart. I know that every day I do everything that I can do for my clients. So I don't know of anything more I could do for my clients. I love what I do. I hope that I am honored that you have this so that you can help me spread that positivity.



MTN MATCHMAKING – STATEMENT FROM THE OFFICE MANAGER – GERRY FINLAN

" I have been working at MTN Matchmaking for 12 years as the manager of the Melville, Long Island Office and the owner, Maureen Tara Nelson, is devoted to making her clients successful. She works tirelessly to make sure her service is the best, has the best results and only accepts the best singles. Her life is her children, and her business. You will never find an owner of a Matchmaking Service work harder for her clients than Maureen.





STATED IMPROVEMENTS FROM MTN MATCHMAKING

MTN Matchmaking Inc. recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, MTN Matchmaking Inc. has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with CEO Maureen Tara Nelson Ripoff Report is convinced that MTN Matchmaking Inc. is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that MTN Matchmaking meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint, so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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Maureen Tara Nelson Private Matchmaking Melville New York

(Female late 20's)  I signed up a few years ago because I saw her ad and had she had been voted "Best of Long Island."  I think she is voted that because she is pretty much the only matchmaking service on LI.  Oh, and also because when you go to her mixers (which you have to pay extra for) she announces that if you put in your vote online, she will give a voucher for a free drink, so thats how she gets all her clients to vote for her.   Talk about buying votes.  Wow.

She assured me that she had well over 1,000 success stories and even showed me a huge binder full of attractive single men. All of the pictures were of the men outside, in their house, out to dinner, etc.  When she finally started matching me, all of the people she sent me had ONE picture, taken in her office with a VERY BRIEF description of them.  When I signed up, I told her I was not very picky, that I just wanted someone that was at least 5'9 (Im 5'9) and that I like to date within my race.  I was willing to date a man who was divorced, had children, was a little overweight etc.  So she sends me a guy who is not of my race and is 5'7.  Are you kidding me?  With all her thousands of clients, that's what she comes up with?  You would think rule #1 would be to stick with the person's must-haves, have-nots. 

She was so excited to sign me up ($800+ for 5 matches) because she said I would be so easily matched.  I did get sent one match about once a week.  I would say yes to a lot of them and then she would say "sorry he's not interested", "sorry he doesnt like your hair color" (!!!that one was the best LOL) or "well they are new and havent completed the background check yet"  Why would you send me a match that isnt ready to be matched?  Or match me with a guy who doesnt want to date someone with my hair color???  She would never re-match me once his background check was complete.  I would ask her "what happened to that guy" and there would always be some sort of stupid answer "oh, he decided to put his membership on hold".  Ughhhh   Then she started sending me pictures that were not taken in her office (even though she claims she meets with every client personally - I call BS)  I would not be surprised if she gets these pictures off the internet, LOL.

The mixers were a mess.  I am not exaggerating when I say that EVERY client of hers that I spoke to at her parties had the SAME complaints.  She did not have any ice breakers or anything, which would have been nice.  I was always the youngest one there.  The average age was probably 50.  The best part of the night was exchanging horror stories with the other clients.  There was supposed to be one mixer per month but about every other month she would say "since its the holidays (or whatever excuse) and everyone tends to be busy this time of year, we wont be having a party this month."  Ridiculous

I went on maybe 3 dates.  I finally complained to her and she offered to give me an extra 3 months or something like that.  I accepted, hoping for the best, then after more nonsense I told her I am done and want no part of this service and what a waste of time and money it was. 

 

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REBUTTALS & REPLIES:
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2Consumer
5Employee/Owner

#1 Consumer Comment

Lawsuit

AUTHOR: Griffwillj - (USA)

 I am currently working with my mother on a class action lawsuit against this scam artist disguising herself as a "matchmaker." She's nothing but a fraud who finds her "clients" on match.com! Too many similar stories can be found online about this woman - all of them saying the same thing, she's a fraud and she's blatantly rude. Reading through her responses here one can see her true colors. Your scam is over Maureen - see you in court!

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#2 REBUTTAL Owner of company

Jessica is from 2011

AUTHOR: Maureen - ()

Dear Readers,

Please note that this last comment is from a girl who already posted her unhappiness and I tried to help her, but was from the year 2011.

If you are single and looking into a matchmaking agency, I would like you to notice that any complaints made about my service were all addressed and if they were in fact real, were all satisfied. I pride myself on giving my clients great customer service. Can I make every one successful? Unfortunately no...Do I try, yes!

If a client is realistic and takes our advice, the program does work. I have over 1000 success stories that prove this. This will be the safest, most effective way to meet someone...Thank you to all my fabulous clients who offered to write in success letters to rip off report, but they do not accept success letters, only complaints.

If you are single, too busy for games, and looking for a committed relationship, please call us at 516-444-2861. Mention you read this report and are willing to give us a chance, and receive a special discount! Thank you! Maureen Tara Nelson

 

 

 

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#3 REBUTTAL Owner of company

Response to this claim

AUTHOR: Maureen - ()

I already answered this comment from a Jessica? above, but it is not showing up as I answered it. So I would like to address this situation of people who are claiming to be clients without proving that they are in fact clients of mine.

It is common knowledge that in my business of Matchmaking for 14 years, even with over 1000 success stories (of which I simply stopped counting after reaching the 1000 mark) that unfortunately, I cannot help every single person that comes into my program.

I do my best, working around the clock, since Matchmaking is my life, and I only take on clients that I think I can help. However, sometimes, as you can see in the very few reports of unhappy clients compared to the thousands of clients I have worked with over the years, made it impossible for me to help. I wish I could help everyone. Please also note, that most of these people once I contacted them, all took back their complaints! The very few that did not take back their complaint, all fall within the category of people that, although I did everything in my power to help them and make things right, choose to be negative, rather than work things out and take the high road.

Please notice my success record is the highest in the industry, and I have the fewest complaints in the business. That is because I do my best to help every one of my clients, and have the most amazing staff assisting me.

Unfortunately, we all know people that complain about every service they deal with. It is a shame, but is also a fact of doing business. I give you all my word, I do my best to fix any clients's concerns that they may have! Thank you all for listening.

Maureen Tara Nelson

 

 

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#4 REBUTTAL Owner of company

Please read my response to this false accusation

AUTHOR: Maureen - ()

My name is Maureen Tara Nelson and I own Long Island's most successful Matchmaking Service. I have been successfully matchmaking clients for over 14 years now. I currently have 1200 clients. I also have over 1000 success stories (which are marriages) and just stopped counting after reaching 1000.

It is extremely hurtful for me to see anyone write anything negative about my service. Every month we are blessed with many new success stories. Why? Because I only take on great quality singles, and I have an amazing staff that goes above and beyond for all of our clients! 

Can I make every single client successful? Unfortunately not! If all my clients were to take all of our advice would they be successful? I would say Yes!

99% of my clients appreciate every single thing we do for our clients. That is why I am very proud to be a Matchmaker. It is the greatest feeling in the world. Every once in a while someone, like this person, who I do not even know if it is a real client or not, comes along and says lies about my company. Many of my success stories have read these complaints before coming into my service, and realized that it is impossible to make everyone happy. That doesn't mean we do not try though!!!! These success stories have told me they saw through the writing and wanted to make their own decision. Now many of these clients are now successful themselves. 

Most people who write complaints about companies are not very happy . with themselves and write and complain about all the businesses they come in contact with. It is sad, but true. 

Please give us a try on your free consultation and decide for yourself. Hopefully you will be our next success story. Thank you, Maureen Tara Nelson

 

 

 

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#5 REBUTTAL Owner of company

Dear Jessica ? If this is your real name...

AUTHOR: Maureen - ()

 Good morning Singles,

I saw this generic negative comment from a Jessica that is unhappy but does not give ANY details. I looked into my database and have 5 Jessicas. Four of the Jessicas have met many wonderful guys (all my clients are the best of the best singles in NY and Long Island), and the fifth Jessica has gone out on dates but I haven't found her the right guy yet.

Please note...none of the Jessicas have ever called or emailed me with any complaints or of needing any help!

If this is a real complaint, all this girl has to do is call the office and I will help her! Please note, I cannot read minds. If someone does not tell me they have a problem, I cannot fix the problem...

I am now done with my breast cancer surgery from June 25th, 2013, and even came back early to service my 1200 clients. I am 100% healthy now and cancer free. There is no room in my life for any type of negativity. All you have to do Jessica is call me today and let me know what your frustration is and I will fix it!

For anyone reading this, please make up your own mind. Anyone can easily put in a complaint about any service. In this day and age you can even put one in like this girl without any information at all...all I ask is that you come in for your free consultation and see for yourself. Every service you will find complaints on. However, remember, even with over 1000 success stories, which are marriages, I still cannot make every single person successful.

All business owners in my program have told me they go through this same thing now with the rip off reports so easily available to write anything without any proof. It is a shame. However, anyone that has ever had a legititmate complaint with me and given the true details, have ALL taken back their complaint and said it is resolved!

I will help any client who is unhappy with my service. All they have to do is call me. Kindly remember, I came back from my recuperation early just so I can live up to the award I win every year as the BEST MATCHMAKER on Long Island.

P.S. Five of my clients called me today and are very upset that a girl was able to make this complaint without any facts and want to put in their success stories for all of you to read that my program does work. I told them however, that I am pretty sure you can only put in complaints on this venue. But please keep in mind, even though I work over 70+ hours a week to help my clients, I still cannot guarantee every single client will be successful.

Lastly, if you are a nice, decent, quality single who is emotionally and financially stable and have high expectations, because you yourself are all these things...then you will love my service! Due to the recent amount of complaints, although much lower than any other matchmaking service, I am now making my screening process even higher than it was before! Looking back, the only complaints I have ever received where from singles that I was unsure of accepting, but wanted to try my best in helping them...

Thank you for reading. Have a wonderful day full of love, happiness and positiveness!

Maureen Tara Nelson

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#6 REBUTTAL Owner of company

I took this girl on as a client to be nice and did everything I could to try to help her 3 years ago

AUTHOR: Maureen - ()

 Dear Singles,

I am sorry it took me so long to answer this girl's comment. In June, I underwent surgery for cancer and had to come back to work as quickly as possible for my 1200 clients. I only saw this now. However this is a very tall, big girl that signed up three years ago for a 6 month program or 5 matches, whichever came first and I gave her a discount to only $800.

She admits that I gave her free time to help her. She admits to receiving a different match every week (when no one gets a new match every week), but as I said, I wanted to try everything possible to help this girl. When she came in on the interview I almost didn't accept her because I felt she might be alittle too difficult to make successful. I do have over 1000 success stories in my 13 years of matchmaking. 98% of my girls in their 20's are all beautiful girls both inside and out. Guys you will love my program! If I do not think I can make someone successful, I do not take their money. In this case, I was very honest with her reminding her there are no guarantees that you will get married and I do not have control over if the guys will say yes or not. But again, I wanted to help her. Most guys said no to her due to her being "too big and tall."

She admits to receiving three of the five matches, but ran out of time first. I gave her extra free time to do my best to help her be successful. One day I called her and told her even though she was way past her experation date with my service I would still give her extra time. She declined very rudely and hung up.

Years later, she puts in a complaint? The rest of her stories are not true and are slanderous to my reputation. I actually think she is getting me confused with another service, but will not slander that company's name.

As the owner of my company I can assure everyone that is reading this that I do everything in my power to make my clients successful. This is a girl that I gave a discount to and a lot of extra time for free to help her. In any of the reports about my company it is always unfortunately the clients that I am unsure of in the beginning, let them know there are no guarantees, and they are the ones that complain. My full paying clients never give me a problem. In fact, I have over 1000 marriages, and I just stopped counting after I reached 1000. The matchmakers in NYC that are $10,000 and higher do not even have that track record.

She mentions I am the only matchmaker on Long Island. That is because of my experience, my success stories, the fact that I have over 1200 fantastic clients, and work over 70 plus hours a week to do everything to help my clients be successful. Although it is impossible to help every single client, I still do my best to do so. Even with these very few complaints, I am still the matchmaker with the best record and lowest complaints.

It is unfortunate that this girl would try to ruin my reputation 3 years after joining a 6 month program after I gave her a discount and all the free time to help her. There is obviously an ulterior motive here. I know what it is, but will not mention it. I always have and always will take the high road. Do I wish I could help every single client, of course...is it possible, No!

Lastly guys...if you are average looking, 2 % of my girls in my youngest age range are kind, average looking, smart, and have a heart of gold. If you are very selective and are looking for beautiful girls, 98% qualify as being beautiful inside and out, smart and loving. "There is a lid for every pot," as my mentor taught me.

Thank you all in advance for reading this and hopefully understanding that even though I try to make everyone successful, no matchmaker can do that. All we can do is our best!

If you come into my office for a free consultation, you will see over a hundred thank you letters as well as framed articles on all of my success'. Mention this and recieve a 10% discount! Please decide for yourself!

Maureen Tara Nelson, Private Matchmaker, Dating Coach, and singles advice columnist.

 

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#7 Consumer Comment

Disgusted also

AUTHOR: jessica - ()

I completely agree with you! I had the worst experience- she needs to be stopped!!! I wish a bunch of us can get together and have a class action suit. She is not representing what she says she says she will do for you! False Advertising!!

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