Complaint Review: Mutual Savings Life Insurance Company - St Louis Missouri
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- Author Confirmed
- Mutual Savings Life Insurance Company 12115 Lackland Road St Louis, Missouri United States
- Phone: 855-351-7847
- Web:
- Category: insurance, Life and Disabibity Insurance
Mutual Savings Life Insurance Company a Kemper Home Service company worst customer service ever. St Louis Missouri
*Consumer Suggestion: Life Insurance Claim
Show customers why they should trust your business over your competitors...
I received a letter from Mutual Savings Life Insurance Company regarding a life Insurance policy my husband had that named me as the beneficiary. Note that he passed away 5 and a half years ago, so I was shocked that they contacted me after all these years.
I was asked in the letter to contact them and provided a phone #. I spent all day on the phone on hold trying to get thru to a person, and never reached a live person. I tried 3 different times, and each time, I was put on hold for over an hour. The last time, I waited 2.5 hours on hold, and no one ever answered. The call just finally cut off. What kind of customer service is this?
This report was posted on Ripoff Report on 07/25/2018 03:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mutual-savings-life-insurance-company/st-louis-missouri-63146/mutual-savings-life-insurance-company-a-kemper-home-service-company-worst-customer-service-1453391. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Suggestion
Life Insurance Claim
AUTHOR: Cynthia - (United States)
SUBMITTED: Friday, January 25, 2019
A friend of mine also received a litter similar to yours and got no answer at the phone number. I called a direct line to Atlanta Life Insurance Company 800-777-8467, and found that there was a policy on her husband who had passed 23 years ago.
Her letter contained a policy number and was addressed to the family of the insured. The policy was very old and she is in the process of making a claim.
Just thought I would share this info and phone number. Might not be a scam.
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