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Report: #1434024

Complaint Review: mymoviehouse.com - Texas

  • Submitted: Tue, March 13, 2018
  • Updated: Tue, March 13, 2018
  • Reported By: Rebecca — other United States
  • mymoviehouse.com

    , Texas
    United States

mymoviehouse.com My Movie House * MY MOVIE HOUSE - USA * (on amazon.com) MY-MOVIE-HOUSE-USA Posts buyer's personal information online to harass and intimidate buyers that complain. Texas

*Author of original report: Unscrupulous Seller

*REBUTTAL Owner of company: Fraudulent Report

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The seller posts buyer's names and addresses on badbuyerlist.org to intimidate them. If you request a return or leave negative feedback she threatens to post your name and address online unless you withdraw the return request. You can see how unprofessional she is in this page where she posts private information about a buyer and continues to egg him on, engaging in mutual cyberbullying. https://badbuyerlist.org/buyer/e9895efacb04668b2302e18d

This report was posted on Ripoff Report on 03/13/2018 01:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/mymoviehousecom/texas/mymoviehousecom-my-movie-house-my-movie-house-usa-on-amazoncommy-movie-house-u-1434024. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner

#1 Author of original report

Unscrupulous Seller

AUTHOR: Melanie - (United States)

I had a similar experience with this seller. The price of the movie was not worth the trouble of dealing with her threats and harassment so I let it go. My grandmother has an extensive collection of Disney VHS tapes and I had hoped to add a few she was missing as a gift, but I got a non-working tape from My Movie House and nothing but rudeness and threats when I requested a replacement or a prepaid label to return the defective tape. So I have gone with another seller to buy a replacement tape (as well as several additional movies) and am happy with the experience with the other seller.

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#2 REBUTTAL Owner of company

Fraudulent Report

AUTHOR: Sarah - (United States)

REGARDING COMPANY - mymoviehouse.com

 

I own the above business. The products on my website are directly linked to Amazon for purchasing. I have owned this website for over ten years and have been successfully selling on it via Amazon for these ten years. Here is the history:

In a three month period immediately prior to November 2017 an Amazon buyer purchased multiple items from me. In mid-November 2017 this buyer contacted me claiming damage and non-receipt on many of these items. A review of all tracking numbers showed all items arrived timely at his door. When this buyer was asked to open claims for all items in question he refused and instead demanded immediate refunds outside of Amazon's required claim policy. When I did not comply his demands he became beligerent and left multiple negative feedbacks on my account in order to get me suspended. He verbally attacked and threatened me to the point that I had to report him to Amazon twice for harassment. His attacking emails via Amazon's communication system were daily and constant. I could not get him to stop. My account was suspended due to the multiple feedbacks he left for me which elevated my ODR. I made Amazon aware of my situation and emailed Amazon CEO, Jeff Bezos, to get his assistance. With his help Amazon's Seller Support Department reviewed the negative feedback the buyer left for me, found that they were false and unjustified and removed them. That action restored my account metrics back to their original state and my seller account was reinstated. I immediately put my account on vacation mode because the buyer was continuing to make threats of causing damage to it again. 

I then began investigating the buyer's account for clue's as to why this person chose to scam me. I soon discovered that the buyer also has a seller account under the name of "VHS Tapes for VHS Tape Players" and that their store sells many of the same items I do. In fact, all of the items that the buyer claimed damage and non-receipt on were now for sale in his Amazon store. Although the account is in his wife's name, it is the husband who handles all activity on it. In the beginning I assumed I was dealing with the wife since her name was listed on the "Ship-To" of all of the orders. I was finally able to understand why the buyer chose to scam me - free merchandise.

I was referred by a blogger on the Amazon seller forums to a site called "badbuyerlist.org" and was told I could make a formal report for other sellers to see so they would know to avoid this buyer. Upon doing a search of the buyer's name on that site (still thinking it was the wife I was dealing with), I found her name listed twice by two Ebay sellers for perpetrating the same scam on that platform. I put a note on one of the Ebay sellers report page letting him/her know that I had also come in contact with the same scammer but that it was now being done on Amazon. The husband found my note and began using that blog thread to verbally attack and threaten me. Please see the attached link:

https://badbuyerlist.org/buyer/e9895efacb04668b2302e18d

His comments have been vile, digusting , and defamatory and his attacks and threats against me warranted me filing a police report against him in my town as well as notifying the Chief of Police and Sheriff's office in his location (Round Lake, IL). The husband began posting all of my personal information on this site to include my name, date of birth, address (including two former addresses), phone number, family members, the names and addresses of my neighbors, the high school and colleges I attended, my income and my outside business. He posted them many times on the buyer blog thread while continuing to attack me and threaten to shut down my Amazon business.

During this time my Amazon account was still on vacation mode but I removed it and went live during the first of February 2018. The husband was checking my website and Amazon daily for any sign of activity. As soon as he saw I was selling again he began flooding my account with fake orders. The husband is into pornography his wife is a known prostitute in the surrounding areas where they live. The husband set up a fake "Ship-To" address going to a strip club in Las Vegas..a city where he and his wife are known to frequently vacation. The fake "Ship-To" address is this:

Jesus Hernandez - 1820 E. Lake Mead Blvd., Suite J - North Las Vegas, NV 89030-7134 (Phone: 702-432-0422)

I shipped the first order unaware that it was a fake order. When orders 2-9 came in I immediately realized that the husband was scamming my account again in an attempt to get me suspended per his threats on the buyer blog thread. I canceled orders 2-9 and immediately reported the husbands actions to Amazon's Seller Support Department as well as to Jeff Bezos. I then put my account back on vacation mode so that the husband could not order anything further from me. Nothing about the "Ship-To" on these orders was legitimate. There was no such person at the receiving end named "Jesus Hernandez", the address was undeliverable and the phone number was not a working number.

I made the husband aware on the buyer blog site that I knew he was the one perpetrating the scam and in the beginning he denied it but he soon slipped up and revealed the truth. I have taken many screen shots of the husband's vile and disgusting comments about me, his attacks and threats against me and my Amazon business, and the sections on the blog where he posted my personal information. I emailed all of this content including a copy of my police report with the report number to Amazon's Seller Support Seller Performance, Seller Escalation, Executive Customer Relations as well as to Jeff Bezos. I have been in constant commucation with Amazon since this latest February attack on my account.

The husband has accused me of many things on this buyer blog that are not true. I have had to defend myself, my Amazon account and my business on a daily basis against the husband's unfounded accusations against me. He is using these report sites to post false information about me and my website in order to tarnish my personal and professional reputation. His latest attack is that of a July 4th event that will take place at my home. He is very vague and cryptic about the details because he knows that law enforcement in his town and mine are monitoring that blog so he is careful not to cross the line.

As of this date - March 27, 2018 - my Amazon account is still on vacation mode so that I can protect it from being further attacked by the husband. He continues to monitor my webpage and Amazon daily for any sign of activity. However, Amazon is working with me to eliminate any further contact between his account and mine.

The original report stated (in part) - "...The seller posts buyer's name and addresses on badbuyerlist.org to intimidate them. If you request a return or leave negative feedback she threatens to post your name and address online unless you withdraw the return request...".

That statement is not true. A full review of the blog site will show that I have done nothing to intimate anyone. I am the one being attacked and threatened. Further, the buyer referenced above was asked to open claims on all orders he said were damaged and not received and he refused. He instead demanded immediate refunds for each order which would have negatively affected my account metrics had I done so outside of Amazon's claim policy which is why I did not do it. I repeatedly asked the buyer to file claims and he repeatedly refused. I have the emails in the Amazon system to support what I am saying. I reported the negative feedback for removal because it was unfounded and unfairly given and Amazon was in agreement and removed it.

It should be noted that any and all reports logged on this site of any wrongdoing by me or via my webpage (mymoviehouse.com) and Amazon and the badbuyerlist.org site are totally false. 

 

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