Report: #1206796

Complaint Review: mynewcompany.com - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Wed, February 04, 2015
Updated: Thu, February 19, 2015
Reported By: Vadim — Brooklyn New York

Author Not Confirmed

Why?

mynewcompany.com Internet USA

Phone: 800.326.1362
Web: mynewcompany.com
Category: Internet Services

mynewcompany.com Clueless company Internet

*REBUTTAL Owner of company: Client received what he ordered as well as a refund

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This company has no clue what are they doing. It was a surprise when they found out that a person can have only one FEIN for multiple DBAs. Wasted money and a-month-and-half.

This report was posted on Ripoff Report on 02/04/2015 05:25 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mynewcompanycom/internet/mynewcompanycom-clueless-company-internet-1206796. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:

0Author

0Consumer

1Employee/Owner

#1 REBUTTAL Owner of company

Client received what he ordered as well as a refund

AUTHOR: Matt - ()

SUBMITTED: Thursday, February 19, 2015

POSTED: Thursday, February 19, 2015

Hi,

I'm the founder/President of MyNewCompany.com, Inc. - we are A+ rated by the BBB so when I see these I always respond personally. I've researched this issue closely and we've made several attempts to contact the client and inquire why he would post a "rip off report" on a service that he received (filing a DBA in New York) as well as a refund for a portion of the service he did not receive due to his not informing us that he already had an FEIN that he wanted to use for that business.

Here's a screenshot of his original order which he placed on December 26, 2014: http://imgur.com/HYNCFik

As you can see there are 2 products that he ordered: 1) Filing a DBA (State filing fee included) and 2) Obtaining a Federal Employer Identification Number (FEIN) for $45.

Product 1: His DBA was filed in the state of New York on January 12, 2015 (well within the 30 days average state processing time). This filing was done correctly and is not being disputed.

Product 2: Because he ordered an FEIN with his DBA filing, we went to obtain it on January 20 (the same day we received the DBA filing back from the state).The initial application was rejected for a name/ SSN mismatch on 01/20, so we called the client and confirmed the name and SSN, then got his signature on the SS4 and faxed it to IRS for processing on 01/21.

When we hadn't received any reply from the IRS on 02/03, we called the IRS and found out that he already had an FEIN under another DBA.

On 02/04 he emailed us asking about the FEIN (ticket 54571). Ed replied and explained that since he already had an FEIN under a DBA name a second FEIN could not be issued. He informed him on the email that he would use the same FEIN for both DBA names and we'd include a refund check for the full $45 with the filed DBA documents. We shipped the filed DBA docs, Welcome Kit, and refund check to him on 02/04. His response to Ed's email was that he was trying to open a bank account in the DBA name separate from himself using the FEIN, which he could never have done with a Sole Proprietor anyway.

Summary:

The client's order was completed, he was refunded for the FEIN and he never informed us that he had a previous FEIN and that he wanted to use it for another DBA (then why did he order the 2nd FEIN?). We're still a bit perplexed why he didn't take this up personally with us. We even offer a 100% satisfaction guarantee provided you contact us before posting complaints, chargebacks, etc.

Thanks,
Matt

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