Report: #1452435

Complaint Review: MYPORTER STORAGE COMPANY - Atlanta Georgia

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  • Reported By: Official Theft by MyPorter — Smyrna United States
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  • MYPORTER STORAGE COMPANY Atlanta, Georgia United States

MYPORTER STORAGE COMPANY Recent experience and customer. Paid the Storage company Deliver Service and Theft Complaint Atlanta Georgia

*REBUTTAL Owner of company: Response from MyPorter

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After having some items picked and stored away.  I was happy later if have film class and the trollly i thought I should store it so it stayed clean after a year of loyal monthly payments of $149.00 for 13 months.  I called in to have everything delivered.  Upon delivery everything arrived but, an item was missing.  You guesed it.  So, it was stolen out of my vault and was deleted from the pictures as though the product as never.  What a rip off.  I will set up a theft report and I never to do business with them again. 

This report was posted on Ripoff Report on 07/19/2018 06:53 AM and is a permanent record located here: https://www.ripoffreport.com/reports/myporter-storage-company/atlanta-georgia/myporter-storage-company-recent-experience-and-customer-paid-the-storage-company-deliv-1452435. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 REBUTTAL Owner of company

Response from MyPorter

AUTHOR: MyPorter - (United States)

POSTED: Saturday, July 21, 2018

Hello! We've asked this customer numerous times for proof that these items were stored with us or an actual picture of the item itself in an online store. Surely it exists somewhere but apparently the customer bought the last one in stock and they no longer make the item. The customer has been unable to produce any evidence, while claiming a $700 trolley that we have no record of needs to be reimbursed.

We're very meticulous about our inventory process - the customer signed off on a detailed inventory list of what we picked up and this item was not on there. Nor was this item in her photo inventory. As an honest business, we always want to make things right but if we have no record of something going awry and the customer can provide no evidence, it's very difficult to move forward.

Again - we urge the customer to submit evidence that the item came in to storage with us or even that it exists (via a picture online, from the merchant she bought it from) and we can move forward.

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