Complaint Review: Mytaxprepoffice.com -
Mytaxprepoffice.com Terrible Tax prep software and horrible company Internet
*Author of original report: Rebutal to MyTaxOfficePreps comments.
*UPDATE Employee: Complaint Response
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I am a Income Tax Professional. I need to buy software every year. I have been using software from TaxAct since 1999. I decided this year maybe I should try something different. I was contacted by a representative of Mytaxprepsoftware.com. I had not contacted them previously. The salesman told me that I could purchase their product for $400.00. Seemed likea fair deal I had to provide credit card info at that time. I did not expect to be charged until I received the software. However they charged my card immediately. I was able to download the 2016 software to try out. I actually filed a return with the software and it did not print properly. At this point I requested a refund of my money. This was in September. I did not have the product I purchased in hand. The first copy of the program was to be released in November. The final version would not be ready until January of 2018. So I paid $400.00 for a program that I had not received delivery. Because the program was poorly writen and difficult to use I need not want to purchase and asked for a refund. They flat out told me that they have a 14 day refund policy, which they did not tell me at time of purchase. Not 14 days from receipt of the product but 14 days after you pay. There inlies the problem. Clearly this is a scam. As a tax pro I can not have software that is clumsey to use and inaccuate in its computations.
This report was posted on Ripoff Report on 12/26/2017 04:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/mytaxprepofficecom/-/mytaxprepofficecom-terrible-tax-prep-software-and-horrible-company-internet-1419306. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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