Report: #1370727

Complaint Review: National Boat Covers

  • Submitted: Mon, May 01, 2017
  • Updated: Mon, May 01, 2017
  • Reported By: Terry — Maryland Heights Missouri USA
  • National Boat Covers
    2270 Cosmos Court #100
    Carlsbad, California

National Boat Covers Bad customer service Carlsbad California

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The customer service return policy is dreadful. I worked with their sales representative Anthony. I sent him pictures and measurements of my boat. The cover I received was way too big for my boat. I had to pay all the return shipping cost. Then after my return was "approved" they would not refund my shipping cost for an exchange. I requested a refund instead. What if the second one did not fit; I would have to pay for that return also. I am out $50.00 with no cover. They have no useful guarantee, since it only cost the customer if they screw up.

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