Complaint Review: Neato Robotics - Newark California
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- Author Confirmed
- Neato Robotics 8100 Jarvis Avenue Newark, California United States
- Phone: 1 (510) 795-1351
- Web: https://neatorobotics.com/
- Category: Appliances
Neato Robotics Neato Equipment Neato Vacuums Company refuses to honor warranty Newark California
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We bought a Neato Robotic Vacuum, Model D3 and it began having issues after a software update. It started randomly skipping rooms during the cleaning cycle. I returned the robot to Neato for warranty repair. They returned the robot about 2 weeks later saying it had been repaired, but the issue was not resolved. It was still randomly skipping rooms and areas throughout the house. Neato replaced the bad robot with a new D3.
Now here we are less than a year later, and once again after a software update, the new robot is doing the same exact thing.....randomly skipping rooms and areas.
Neato refuses to stand by the manufacturers warranty and insists I will have to pay for repairs.
This report was posted on Ripoff Report on 02/19/2020 08:03 PM and is a permanent record located here: https://www.ripoffreport.com/report/neato-robotics/newark-california-equipment-1491960. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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