NETFLIX INC. charged my credit card a number of times, denied receiving a letter from me, refused to return my money. LOS GATOS, California

To whom it may concern,

Netflix began charging my credit card $9.99 a month in April 2009. I never joined their club i never ordered anything from them.

I sent a certified letter asking the company to stop as i had not authorized the use of my card for any reason. they would not stop.

Got a phone number and talked to someone in november Angelo said his company's fraud unit would call me in 2-3 days. they never did, but they stopped taking my money.

I filed a complaint with the BBB California. Elena Mukhin claimed they never got my letter even though i have concrete proof that they did.

The amount they took from me is about 50.00. not alot but i'm a handicapped person on a fixed income, and this is alot of money to me. i don't know how they got my credit card number but i did not authorized them to use it.