Complaint Review: NETGEAR - San Jose California
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- Author Confirmed
- NETGEAR 350 East Plumeria Drive San Jose, California U.S.A.
- Phone: 408-907 8000
- Web:
- Category: Communications & Networking
NETGEAR charge shipping to send back defective products San Jose California
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I bought a NETGEAR WPN824 wireless router and it quit working after about 3 months so I called their tech support and had to pay shipping cost to send the defective one to them and pay shipping again to have a replacement sent back to me I let the NETGEAR tech know that I think I got ripped off why should I have to pay fore shipping for the defective router and the replacement she said that is the NETGEAR policy I let them know that it is a RIPPOFF so she retaliated by giving FEDEX the wrong shipping address and I still do not have the router that I payed over $60.00 for I will get this message out to everyone I can if you get a product from NETGEAR you are taking a chance on getting RIPPEDOFF!Does this company know that ripping off buyers of there products WILL cost them more in lost future sales then the cost of shipping that's basic economics.
Steven
loma linda, California
U.S.A.
This report was posted on Ripoff Report on 07/17/2009 05:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/netgear/san-jose-california-95134/netgear-charge-shipping-to-send-back-defective-products-san-jose-california-470904. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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