Complaint Review: Neutratone skin product - Internet
- Neutratone skin product Internet USA
- Phone:
- Web:
- Category: Medical Supplies
Neutratone skin product NTP New york Internet
*UPDATE Employee ..inside information: RE:
They are pulling money out of my account twice. One under the neutrotone the other ntp. They have got me twice i gave never received product. I dont remember ever naking this purchase and have not received the product
This report was posted on Ripoff Report on 01/06/2016 01:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/neutratone-skin-product/internet/neutratone-skin-product-ntp-new-york-internet-1278411. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee ..inside information
RE:
AUTHOR: Customer Care - (USA)
SUBMITTED: Tuesday, February 23, 2016
On October 14, 2015 Denise had signed up for our trial program, under our terms and conditions that state that she will be billed 14 days from the date of receipt of her shipment, plus sent additional product unless she cancels within her trial period or prior to the second shipment.
We had not received Denise's request to cancel within her trial period so we fulfilled the terms of the trial program that she signed up for and didn't expect there to be any issues.
To our surprise after billing Denise for the products she had received and kept at this point, we find out that Denise expects the product to be completely "free of charge", (which we never once offered) and she also did not anticipate the second shipment she received.
This was only made clear to us outside of Denise's trial period, and terms and conditions that she agreed to, but at no point during her trial did she call to cancel or request a return merchandise authorization so we were not under the impression that she expected us to perptually send her products free of charge.
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