Newman Bruce Is The Worst Salesperson Newman Bruce, Auto Gallery Motors, Luxury Autos Of Queens New York New York

I spend last Saturday in the Auto Gallery Motors dealership purchasing 2009 - RX 350. Newman Bruce, while talking to me was urposely imitating Russian accent (I do have a Russian accent). He was addressing me imitating my pronunciation, telling my name through the entire showroom many times, making me extremely uncomfortable and I felt humiliated.

Also I was asked to pay an extra 198.00 plus tax for the Window's etching as an extra charge. I explained that I prefer not to have original car appearance changed. Newman Bruce said that etching is already on the windows, and I reluctantly paid for it. On the next day checking new car, I found no etching on the windows. I went back to the dealer and asked for refund for services that I never received. Newman Bruce became very rude. He was yelling on me that I do not understand their business. At this point I left, cheated of my money but avoiding further aggravations.

Garry
New York, New York
U.S.A.