NewPro Gutters/Windows rips off senior citizens, then lies about their 100% Guarantee Woburn Massachusetts

In the case of this customer complaint, a NEWPRO canvasser did indeed knock on the door of the woman the author of the report is referring tohis mother. NEWPRO does not single out any one demographic in its canvassing efforts, so the age of the woman had absolutely nothing to do with our efforts to sell. The canvasser inquired about the customers interest in the said product. It was the customers willingness to have our representative come to her house two days later which precipitated the customer entering a contract.

On the day of the product demonstration, which was two days after the canvasser first approached the customer and only one day after a NEWPRO representative called the customer to verify if she still had interest, the customer willingly signed a contract for $3,633 to have gutter protection, new gutters, and downspouts installed on her home. At the time this contract was initiated, she was also given a copy of the federal right of rescission which she signed and acknowledged receipt of clearly stating she had (3) business days to cancel this transaction.

9 Days after the contract was signed, we sent a measure technician to the customers home and at no point did she indicate to him that she wished to cancel the transaction. Eight (8) days later, on the date of the customers scheduled installation, NEWPROs installation crew installed the system per the contract.

It is not our policy at NEWPRO to void a contract simply because the customer and her son feel they paid too much money. The author of this report priced materials at Home DepotI can assure you that in no way reflects NEWPROs costs for a completely different type of Gutter Protection system. Id also like to stress that the customer had four opportunities to cancel this installation prior to us dispatching the crew to do the work and failed to do so on each and every occasion.

Additionally, the author demanded we refund 100% of the price and remove our own product.

As far as the proclaimed deceptive sales tactics goes, like many other products, such as gas and oil, we cant guarantee that our prices will remain the same throughout the year.  We always try to give our customer the best possible price with any discounts that are allowed on the day that we visit.

The customer & the author of this report were both told that NEWPRO will dispatch a service technician at her convenience to adjust the system to operate in the proper manner. It was the customers refusal to allow us to do this that has resulted in the poor performance.

Regarding the money back guarantee, the canvasser did in no way offer the customer a money back guarantee on the gutter protection system. Our money back guarantee is in reference to NEWPROs windows and has various stipulations that are not applicable to gutter protection.